First service

[brad]

Based in Western Sydney.


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Western Sydney is 100km top to bottom. Why so cagey?

Camden GTI in Campbelltown

[The sTiguan]

didn't think that was being cagey.. Out Hoxton Park way so both seven Hills and Camden are easy to get to

Cheers gents


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[ian]

As I've used Ramspeed before I just rang and asked for a price on the Tiguan. 15,000 km service. $330. I just also rang a VW dealer. $404 a saving of $74

[PerthMTB]

As others have pointed out, servicing at independents doesn't void your warranty so long as they follow the prescribed VW procedure and use approved oils and parts. But, there's more to it than that. Any warranty work will still need to be assessed and done by a dealer, and my experience has been that if you've built a relationship with a dealer service department by having your car serviced there, you can get small things rectified easily along with the regular service, and when there's a big ticket item they are more likely to go into bat for you in negotiations with the manufacturer.

For example, with my other car, a Toyota, the dealer service dept. pointed out and rectified a few things under warranty (belt tensioner, power steering motor) along with my regular services which would have been extra hassle to sort out with an independent. Then when it came to a big problem - transmission failure three months out of warranty - they fought my case with the manufacturer and I got a replacement as a 'goodwill gesture'.

Not suggesting they do it from altruism of course - warranty work is all extra work for them just the manufacturer pays for it, but it works in my favour as well. Whether that's worth the undoubted premium you pay for the services is up to you of course, but with the capped prices now they're closer and less variable than they used to be. Nothing against independents, and a few years on and well out of warranty I now service my Toyota with one, but when I get my Tig in November I'll be using the dealer - at least for the warranty period.

[YellowLemon]

You just have to calculate whether the savings you could have made with an independent would have added up to the cost of a new transmission And not everyone will need a new transmission hopefully.

[Transporter]

You just have to calculate whether the savings you could have made with an independent would have added up to the cost of a new transmission

What a nonsense! The statutory warranty covers you for any big failures in a reasonable time when your car is out of the manufacturer warranty and I don't think that VW will be doing a goodwill warranty on 7-8 year or older car.

[YellowLemon]

No I totally agree there Transporter - I don't bother taking a 'new' car to the dealer and get ripped off hundereds of $$$, I go to the independent from day 1. When I need warranty stuff done, then I front up to the dealer and get them to fix it. They don't say anything. To them it's another job.

This whole 'build a relationship with the dealer service department' to me is the nonsense (in Melbourne anyway). There's always different people in there, you NEVER get to speak to the actual tech, you only speak to the "service advisors" who are mostly clueless chicks looking up excel sheets for pricing.

And exactly, even if something fails that is KNOWN DESIGN FAULT, VW will NEVER fix it for free after the car is 5 years old: best example, the shearing diff rivets in the Mk4 Golf.

I'd rather build a relationship with a local indy who is honest and will be around for a few years

[PerthMTB]

The statutory warranty covers you for any big failures in a reasonable time when your car is out of the manufacturer warranty...

I'm genuinely confused by this. I thought Statutory warranty was only a year, whereas manufacturers warranty is three (on VW), so how would the statutory warranty cover you for a big failure after the manufacturer's warranty has run out? I thought that after the 3 years you basically didn't have a leg to stand on, and were at the whim of the manufacturers "good will".

[Transporter]

I'm genuinely confused by this. I thought Statutory warranty was only a year, whereas manufacturers warranty is three (on VW), so how would the statutory warranty cover you for a big failure after the manufacturer's warranty has run out? I thought that after the 3 years you basically didn't have a leg to stand on, and were at the whim of the manufacturers "good will".

The statutory warranty kicks in when your the manufacturers warranty end. Otherwise why would you need the statutory warranty in the first year after purchase of your car?

[PerthMTB]

The statutory warranty kicks in when your the manufacturers warranty end. Otherwise why would you need the statutory warranty in the first year after purchase of your car?

Well, because one is imposed on all new (and second hand) vehicles by law, and has standard protections no matter what make of car; while the other is a voluntary thing by each manufacturer in which they can include any conditions and exclusions they want, and can be changed and withdrawn by them at any time. Both will run concurrently for the first year of purchase.

Quote from NRMA Website:-

What types of warranties are there?

1. New car statutory warranty New car statutory warranties cover you for 12 months or 20,000km, whichever you reach first. This warranty will in most cases cover all defective items on a car.

2. New car manufacturer's warranty
This generally exceeds the statutory warranty. Often it will be two-year/40,000km or three-year/60,000km. Check with the manufacturer or distributor for further information.

3. Used car statutory warranty
Applies to all dealer-sold passenger cars with less than 160,000km and under 10 years old and not exceeding the luxury car tax threshold. The warranty is valid for three months or 5,000km from date of purchase. This warranty will cover most items on a car relating to safety, reliability and roadworthiness.