DSG performance - Need a Physio?

[VW Convert]

i was in sydney last week and met up with a frig mechanic who has a transporter. it has a 6 speed dsg gearbox, 5 cylinder with 2.5litres ( our engine with extra cyl?). he also spent money fitting lots of storage boxes on the back. total weigh in is 3 tonnes.

anyway after 2 years he has had to spend $3000 DSG repair and his truck was off the road for 1.5 months over the christmas break ( for a friggy not good). they said it was under warranty but he still had to pay 3k!

he loves the truck but plans to sell it shortly as he's too scared of owning it after its out of warranty.

so the question is do VW fit the same DSG to a transporter which is rated to 3 tonnes as our passats, or is it upgraded?

I may stand corrected but as far as I know, the DSG is not fitted to Transporters. Certainly the current Transporter brochure list only a Tiptronic auto which as far as I know is a conventional auto not a DSG.

The next question is if it was under warranty why would he have to pay? One would think there is more to the story than we are being told.

Cheers

George

[VW Convert]

Any more tips, advice and pointers on what to do next? I'm tempted to ring around some of the other Melbourne VW dealers (Burwin, Essendon, etc), and see what they say.

I think it is time to sit down very calmly with the Service Manager (or Dealer Principal if necessary) and go through their actions to date. I would be making him aware that you know of other owners who have had the same problem and that theirs were fixed by replacing the mechatronics module. Be firm and tell him that you expect the issue to be resolved properly this time, that there will be no further opportunities do so and that if they can not resolve it this time then you will take the matter up with VWA directly.

Cheers

George

[drbass]

baron,

Booked in my 125 TDI wagon for the 30k service at Essendon VW using their web email. Indicated that there are issues with the gearbox (pretty much what everyone else had reported). Received a call 10 mins later confirming the booking, explaining that they'll need the car for the day, offering a courtesy car.
OK, nothing technical as such but very professional and courteous.

Of course what will happen with sorting out the gearbox is a different matter.

Seeya,
Michael

[richdave]

Right, how do I go about getting the documented process? Call VW direct?

You can try that but I think you need the dealer involved... if you take the service reports and the car to Berwin I reckon you have a better than even chance of them getting things sorted.. If you don't have service reports, they should be able to contact your dealer to get the info on what has been done if they cant see it via their computerised system

BTW I am in no way affiliated with Berwin. They have looked after me so far so I can recommend them.

[passatpout]

You can try that but I think you need the dealer involved... if you take the service reports and the car to Berwin I reckon you have a better than even chance of them getting things sorted.. If you don't have service reports, they should be able to contact your dealer to get the info on what has been done if they cant see it via their computerised system

BTW I am in no way affiliated with Berwin. They have looked after me so far so I can recommend them.

I dropped the car back off at Werrribee today.. ran through a heap of things with them, gave them a complete description of what was going on.. and shock horror, their reply was "It's not the only car that does it, but it does seem like one of the worse ones, we've heard of more that we can do"...

They then dropped me to the station in another Passat they had, and it was a completely different car in behaviour, you couldn't tell it was the same gearbox (although it was a petrol, not diesel), dead smooth, etc, etc.

[richdave]

"It's not the only car that does it, but it does seem like one of the worse ones, we've heard of more that we can do"...

Sounds like they are finally on the ball... Perhaps someone there reads this forum and got worried you may go to another dealer...

[passatpout]

Sounds like they are finally on the ball... Perhaps someone there reads this forum and got worried you may go to another dealer...

They did make a comment about there being lots of info and discussion on the internet....

[passatpout]

They've just called, with "good and bad news".. the good news is that the "machatronics (sic) module" will be replaced, the bad news is that it won't arrive until Friday. That's what the "factory" has advised them to do now.

I guess I'll know how it goes over the weekend, what with about 400km of planned driving around Melbourne.

Amazingly enough, they can give me a loaner on the day at this short notice (I'll take mine back for tonight and tomorrow, can't go for 4 days straight without wheels).

With luck, I'll be breaking out the bubbly about it on Friday night.

[richdave]

They've just called, with "good and bad news".. the good news is that the "machatronics (sic) module" will be replaced, the bad news is that it won't arrive until Friday. That's what the "factory" has advised them to do now.

With luck, I'll be breaking out the bubbly about it on Friday night.

I was told the wait was 3-4 weeks! Due to Xmas etc i actually waited more than a month before I could get mine done.

Glad they are doing what is needed... finally

[Caddyman]

the wagon you were taken to the station in was probably a 2.0 turbo petrol, they do not have the DSG, just a regular 6 speed auto. that would explain the "different" feel to the car.

Matthew