RNS510 Maps Price

[mickofoz]

Well, I recently took delivery of my new Tigga and I also opted for the RNS510. I asked for the DVD but they refused to give it to me. When I questioned this with VW Australia, they were confused as to why they didn't give me the DVD. I was told that these DVDs are available for around $90 in Australia. VW Australia have now forced my dealer to supply me with a new DVD. I should receive it any day now.

As for updates, I am not getting any useful information from anyone. Neither the dealer nor the service manager was able to tell me how and when I would be informed of any updates to the firmware or maps. This is probably the last time I will opt for the RNS 510. Apart from the convenience of having the maps available to you at a press of a button, alot of the features that this unit is capable of aren't available in this country anyway. My 2 cents.

[G-rig]

Fairly shifty of dealers not to give you the disc, especially if they are factory orders but suspect they are probably retro/dealer fit units?

Anyway as long as it's working that's the main thing.

VCR's are legal to buy but not use (insert modern day equivalent),

[apom]

Swallowtail is spot on about the licence agreement. I suspect those dealers that are happy to do the upgrade for free are the same dealers (like mine) that didnt supply a genuine disk in the first place.

When VWA is trying to justify $1200 and the margins to the dealers are so small its no wonder people break the rules.

I am more than happy to pay for a fair deal but when any car manufacturer insists on blatant profiteering and using any sort of trying to justify $1200 for a map upgrade they get all they deserve.

Being rogered over this stuff makes my blood boil!

Sounds like its time for a protest letter with signatures of forum people about getting this sorted! Anyone interested?

[Mk6 Golf]

Swallowtail is spot on...
...Sounds like its time for a protest letter with signatures of forum people about getting this sorted! Anyone interested?

I know this last post was made a few months ago (late 2009), however I don't think much has changed since regarding the RNS510 disk / purchase / upgrade issue . I think I'm in the same boat as many out there. I just purchased a new car, but with NO DISKS. It is a bit of a struggle with dealer to work out why, some explanation about Version 2 disks being corrupted hence the dealer uninstalled Version 2 (which came with the new car from VW) and re-installed Version 1 which I understand is circa 2007!. I've asked the dealer for the disks but apparently the dealer only has one copy of Version 1. So I've asked again, specifying it's my right to have the disks. I think they will comply but it would be better if I didn’t have to fight for it.

Anyway, back to the topic of this thread (i.e. RNS510 Maps Price). I may have some good news (well, for me anyway). I have been told by the dealer that I will get Version 3 free of change, seeing as I only just purchased my car and only have Version 1. This is a dealer promise, regardless of whether or not VW Australia decide to charge for Version 3 or not..

Finally, as for the difference between firmware and map data, etc.., I'm not sure what this means. If there is a difference, does that mean I may only get part of something?!?

Finally, I wish Volkswagen Australia would have a section on their website with ALL RNS510 DETAILS, as it would save us all a lot of grief trying to work out what is what!! Then again, if life were perfect then we wouldn’t need forums like this.

I'll try (it's hard) to be a bit more patient.

[Swallowtail]

Thanks for the post Mk6_Golf... frustrating hey? If you bought the RNS510 in a new vehicle here in Australia, then you are entitled to receive the map disc. If they have loaded the maps and NOT given you the disc then they (the dealer) have breached the maps' license conditions. If you have just bought your car then you are entitled to V2 maps installed, and the disc to go with it.

The firmware is the software that the RNS510 uses to operate - the equivalent of Windows for a PC on your RNS510. Using the maps is like then installing a program like Microsoft Office on the PC - you need a separate license and separate software to install that program. Does that make more sense?

[Mk6 Golf]

Thanks Swallowtail, particularly for the clarification about firmware versus map data.

btw, this may be a bit off topic as it's not directly 'Maps Price' related but may still be useful or semi-relevant. Question: should I then get (from the dealer) two disks, i.e. one for the firmware and then one for the actual Sat. Nav. map data and what are (if applicable) the version numbers for these two pieces of software, and what would they cost (approx)? If you know the answers, can you either respond on this thread or direct me to the relevant post / website. Thanks very much for your help. Even though I'm a semi-expert on home personal computers etc, I am very new to non-PC related electronics such as the RNS510, ergo never heard of terms like VAGCOM, firmware, etc..

I appreciate your input.

[Swallowtail]

No, only one disc - for the maps. Part number on mine is 7L6 051 859 BA. To buy it is over $1000...

[G-rig]

The dealer should provide free firmware upgrades?

Firmware upgrades are on Mav's site.

[Swallowtail]

Firmware upgrade can be done by the dealer yes... they may charge for some time, but the upgrade is free.

[Mk6 Golf]

Firmware upgrade can be done by the dealer yes... they may charge for some time, but the upgrade is free.

Swallowtail, just briefly as I don't want to stray from the "Map Prices" topic, seeing as I didn't get any map disks with my new car and the dealer only installed Map Version 1, there may be a good chance that my RNS510 firmware is also very old!?! I have no disks (firmware or map) and do not have access to any other software or hardware tools, so how would I check the version of my RNS510 firmware? Message me or reply here if known. Thanks.