Thought I'd provide an update to ensure a balanced view of things.

Car was delivered today for review of the tint and some rattles. Loan car was a VW convertible which I thought was nice .

Same very polite desk staff. I made sure my concerns were clearly identified on paper for the tint problems (diagrams) and did a quick road test regarding rattles.

No real success on the road test as the rattles don't occur all the time. Intermittent problems.... what can you do /shrug. I'm frustrated by these but it isn't the service department that's failing here... it's just a PITA at times to show them the problem so they can correctly fix it.

Pickup time:

report states tint inspected and ok. Loose trim identified on hatch fixed, door seals lubricated.


I inspect car:
1. trim still loose..... oops. Nicely fixed now though .
2. Tint - seems car was inspected outdoors and with reflective tint you can't see the defects (the standard states no direct sunlight too iirc).
3. Other rattles in rear arm-rest still hard to fault find. Attempting leather protectant to reduce rubbing noise (might allow underlying rattle to be localised). This time they are thinking and actually looking for the fault so I'm pleased at least that is happening.

What I really liked:
The Service Manager wanted to meet to ensure my concerns were met and listened when I explained what had not gone well with the days efforts.
I explained the issue with tint inspection and he looked at it under fluorescent light. Problem is seen and he is in agreement that the glass or tint are an issue and he will take steps to achieve a solution. With that assessment I can be confident that I am at least on a path to having it resolved (not debating it's presence).

So... from today I take away that I still need to be insistent and check the service activity completed. Had I not been a little insistent, or had the Service Manager not taken a personal interest at this point in my 'issues' I'd have had a car with the same problems and generally disappointed attitude. Plus for me was actually having a sense that my concerns were valid and respected.

baby steps .