Brown smoke is VERY weird. Absolutely no idea, a diesel should be anything but brown!
As for the DSG, perhaps it had a reset on the recent service and has to "relearn" your mum's driving patterns, and it may improve over several days.
If not another trip to the dealer is in order, or at least a visit to someone nearby with Vag Com to check for error codes. I'd also suggest asking around, as there are good and bad workshops out there, and I'd be getting some recommendations.
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