Any one ordered an R36 had their car delayed?

[ReflexR36]

The vehicle has been ordered through Private Fleet and was happy with the price/deal they achieved for me. Private Fleet have stayed in regular contact advising that the delivery date was on track as per advice. I received an email last Wednesday advising that the 22Mar10 was still good. I'd even received a call from the dealers aftermarket department asking if I required window tinting for my car on the same day! Was starting to salivate at the prospect of getting behind the wheel of my new car.

Dr Block

I really don't like hearing stories like this. How hard can it be to keep people informed with accurate information that is easy for the dealers to access? I had a VIN seven weeks before my R36 Wagon was delivered in NOV 09. If "your" car has not been sold to someone else for a higher price, the stock controller is in the wrong job. The car should have been on a ship and docked in Australia by now (or very close to) for delivery on March 22nd. Something is not right.

As for the the reverse Camera. I ordered the camera but the box wasn't ticked on the order. Try as hard as you can to get it factory fitted. There is no OEM solution for my Wagon that I can find.

Good luck.

[Rocket36]

Unfortunately Dr Block your post ahould be "has anyone ever actually received their car on time?"

I did. Once I decided on the car, I was told 4 days by my dealer. And I picked it up 4 days later.

[Jayse]

I did. Once I decided on the car, I was told 4 days by my dealer. And I picked it up 4 days later.

not helpful Rocket!
Yours was already in Oz and at the dealership if remember correctly.

[team_v]

I did. Once I decided on the car, I was told 4 days by my dealer. And I picked it up 4 days later.

But you did have to make some sacrifices i.e. options/colour etc from what you originally wanted did you not?

[Jayse]

Hello All,

I ordered an R36 Wagon in Biscay Blue in Nov09.Delivery was too be 22Mar10.
Optioned the car up with satnav,bluetooth,dynaudio,sunroof,auto tailgate and adaptive cruise control.

The vehicle has been ordered through Private Fleet and was happy with the price/deal they achieved for me. Private Fleet have stayed in regular contact advising that the delivery date was on track as per advice. I received an email last Wednesday advising that the 22Mar10 was still good. I'd even received a call from the dealers aftermarket department asking if I required window tinting for my car on the same day! Was starting to salivate at the prospect of getting behind the wheel of my new car.

Later that same day, received another email from them advising that there was now a problem and that delivery wouldn't be until the end of May10, this was based on information they'd just received from the dealer (based in south western Sydney).

I then received a phonecall from the dealership in question advising that my car hadn't even been built yet!!! Apparently, there was a shortage of V6 engines at VW in Europe and production was now way behind, hence the revised delivery date. I informed the dealership that as far as I and the brokerage knew, we were still looking at 22Mar10 for delivery and as such, had just sold my car. I enquired as to a loan car until mine arrived and was flatly refused on the spot (great customer service,NOT!). I said that I didn't expect a R36 for a loan car that a Polo would be fine as I require a car to carry out my job, still no dice

Dr. Block,

I think the issue of a loan car might be worth taking up with VWA itself. If the dealer themselves won't help you out and with the information that you've told us " Private Fleet have stayed in regular contact advising that the delivery date was on track as per advice. I received an email last Wednesday advising that the 22Mar10 was still good. I'd even received a call from the dealers aftermarket department asking if I required window tinting for my car on the same day!" then i reckon you sold your car with the knowledge and understanding you'd be receiving your new car on the expected date, due to correspondence from the dealership and Private Fleet. My only issue is if Private Fleet were giving you the proper info the whole time. Something that says they were is the dealership aftermarket dept ringing you about window tints.

I hope this gets sorted for you and on another note, how does VW run out of VR6 engines?????

Good luck mate.

Cheers,

Jayse.

[Steve]

Unfortunately Dr Block your post ahould be "has anyone ever actually received their car on time?"

Mine arrived three months early!

[Rocket36]

But you did have to make some sacrifices i.e. options/colour etc from what you originally wanted did you not?

I'm sure I replied to this. Must have disappeared when the maintenance happened.


I didn't sacrifice anything... In fact I ended up with options I wouldn't have ordered (satnav and sunroof) if I had have ordered a new car. I ended up with a brand new showroom car, not even a demo. All I did was compromise on colour. I liked white and blue but if I had have ordered one it probably would have been white but when I was told "3 months" I decided to take the blue one. 4 days later it was in my driveway. I actually prefer the blue a lot more to white now... Stands out better as an R model (imo).

[szikou]

Dr Block,

I ordered an R36 from a Melbourne Dealer this past Christmas.

I have been recently advised that I will receive it in August / September.

I would very surprised if both of ours aren't delivered around the same time as there is so many production cycles and shipments every year.

[plasmod3]

lol! same problem with private fleet actually. was told jan delivery & then got pushed back to april! Well in my case what private fleet told me was that the vw dealer probably forgot to place the order!

Solution? I took my business elsewhere who had the car on the spot Just take your private fleet paperwork into a dealer & ask them to honor it.

[Caddyman]

Dr Block,

I would very surprised if both of ours aren't delivered around the same time as there is so many production cycles and shipments every year.

I was recently advised before purchasing my V6 highline wagon, that if I wanted to order a V6 wagon then it would probably be delivered at the end of the year, if at all, reason being is that Australia is allocated a certain amount of wagons per year, they were all taken up with the pre christmas rush of people getting into uncle kevins package... thus none left in the allocation for Aust....

As for the if at all, there is a new passat due mid next year sometime, thus they would stop production of the old model well before that, as they have done with the Touareg at the moment, even though the new model isn't released here, dealers cannot order a current model one as they are not building them any more. Thus if the production of a wagon got pushed back too much it may not get built.... guess this is a product of the australian market being such a small piece of the global empire that is Volkswagen.

As for waiting, I saw my car in stock at a dealer, it was as I would have ordered minus active cruise, but with a sunroof, so as the other option was waiting for a rather extended period of time, I took the stock car, it was new, not a demo. bought it on a saturday, took delivery the following friday.

Matthew