DSG Problem, Car won't go into reverse

[Vexed]

Hi guys,



It seems that I'm having a rough patch with my CC. Today I was parked uphill, I noticed that the car was sluggish when I left the curb... It felt like it was on the 2nd gear not the first. Anyway, I drove for around 1 KM, then I went into a car park.

I placed the gear in Reverse, pressed on the throttle, and nothing... the car wouldn't move. I tried to put it back in D, then P then R with no luck. I had to turn the ignition off then on, then it went back to normal.



I scanned the car with VCDS when I reached home, and there was a DSG fault:



1 Fault Found:



19143 - Unexpected / Implausible Mechanical Gear Disengagement

P2711 - 004 - - Intermittent

Freeze Frame:

Fault Status: 00100100

Fault Priority: 0

Fault Frequency: 255

Reset counter: 40

Mileage: 99217 km

Time Indication: 0

Date: 2010.01.19

Time: 21:04:25





The car is a 2010 but was bought in 2011, 99000 KM on the odometer. Factory warranty has expired.

I believe it should be still covered under the statutory warranty, no?



I'm wondering what is the best way to deal with this matter with the dealership? the car was serviced with VW except for the last service, I have done it with a VW specialist.



Any help or hints are must appreciate it.



Cheers,

Vexed