Par2: Your dealer is either incompetent, or he is acting fraudulently, or he just doesn't want to help! Either way you should not accept such nonsense because in doing so, you give the dealer (and the inapprpriately named "Customer Care" people at VW Aust.) license to do the same thing to other customers.
Ask him again and when he gives you the same answer, show him the picture below (taken by alanzadine). Unless he can convince you that this picture was not taken inside a Golf mk7, or that the road between "La Trobe street and Wurundjeri Way" is somewhere outside Australia (it's in Melbourne CBD), I think you will be able to prove him wrong!!!
Then ask him why he refuses to get his service department to change the stored setting in a single adaptation channel (a task that should take no more than 5 seconds). If he says that he doesn't know how to enable the facility, give him a copy of my tweak instructions.
I suspect that after you do all the things that I have mentioned above, your dealer will then try the "Nuremberg defence". That is, he will say something like "I can't help, I'm just doing what I'm told to do by VW Australia". At this point, you have to make a decision!!
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