Golf R Wagon thread

[Mikey1]

Ordered at $66k flat drive away with all options ticked in Lapiz - only option is Panoramic sunroof.
Late Sep dealership delivery.
Better be as good as they say as I am selling my SQ5 for this opportunity.

Dingah

Very interesting move indeed, I went from a MK7 Golf R to the SQ5 and haven't looked back at all. Yes the Golf was a lot more fun in the hills but I am loving the SQ5.
Best of luck with your choice Dingah

Change of priorities seems to dictate your choices here, where one is downsizing and the other is upsizing. Though, it's actually much more than that, as each of you is changing brands as well. I would like to know how the Audi customer experience compares to Volkswagen.

[mp2811]

Change of priorities seems to dictate your choices here, where one is downsizing and the other is upsizing. Though, it's actually much more than that, as each of you is changing brands as well. I would like to know how the Audi customer experience compares to Volkswagen.

Having purchased a new MK7R and a new Audi S3 sedan I will personally say that the Audi experience, customer service has been flawless. Every single dealership and sales person I spoke to were fantastic. The VW treatment at 2 dealerships was pathetic but when I went to Camberwell VW they were fantastic.

Both cars needed early on warranty work and both matters fixed promptly and provided car for day/night on both times.

Cross shopping at BMW and Mercedes both were terrible experiences, Mercedes was unbelievably bad and only knowledge of car or sales pitch was "do you want to own a mercedes or not." No explanation of how car works, refused to let me test drice A45 AMG and I took A250 back within 2 minutes as hated it.

BMW at Brighton were almost as rude. Salesman refused to even let us see/test drive M135i unless buying on the spot but then found out friend worked as head finance at other dealership and they couldn;t be more helpful.

[AdamD]

Change of priorities seems to dictate your choices here, where one is downsizing and the other is upsizing. Though, it's actually much more than that, as each of you is changing brands as well. I would like to know how the Audi customer experience compares to Volkswagen.

I bought a Mk6 GTI and an 8V S3 from the same dealership. Although the sales experience was pretty good both times, the Audi post-sale follow-up and dealer support has been in another league to what I got from VWA and as a VW owner at the dealership. It really does go a long way toward justifying the premium for me (although I also feel the product does that for itself).

[Dingah]

In a nutshell the Audi customer experience far and away exceeds the VW one.
The Audi Canberra Centre are immensely professional and have an eye for detail, they pick their customer's maturity and style very well and act accordingly.
Sadly the VW Lennock outfit has suffered a Gen X/Y explosion in its staff and the maturity, sincerity and professionalism that is so evident up the road at Audi is all too obviously absent at Lennock.
The showroom and car yard outside borders on the chaotic and it really has gone from a focus on quality to one on quantity.
with BMW and Mercedes my experiences in Canberra almost perfectly model those experienced by mp2811.
BMW was painful and immature and Mercedes was utterly clueless concerning the Mercedes inventory.
Dingah

Change of priorities seems to dictate your choices here, where one is downsizing and the other is upsizing. Though, it's actually much more than that, as each of you is changing brands as well. I would like to know how the Audi customer experience compares to Volkswagen.

[harbour2929]

Sadly, my experience with Mercedes-Benz was very much the same. The "baby" who was appointed to look after me knew almost nothing about the vehicle I was enquiring about but he was very happy to explain to me how he took BMWs "out the back" for a "tyre spin" when he worked for them. In total contrast the gentleman from whom I purchased the R wagon was very knowledgeable, unhurried, and able to answer all of my questions. The buying experience was actually enjoyable for my wife and I. The whole thing was a feel good experience. Sad about what seems to be happening in lots of places, but glad that we found a true gentleman who made our day.......

[DVSTwig]

Sadly the VW Lennock

You could have ended it there... never had a good experience there regardless of the sales person. Told me to go and by my R from somewhere else if I didn't want to pay retail. Told my friend their R would "come when it comes" and to literally Get @$#! when they asked again!

Gerald Slaven OTOH were great. Excellent service, went out of their way to find a car, and even lent us a demo when the delivery was delayed two weeks.