RS sat nav upgrade

[Transporter]

Have a look in Audio section, you can update the Columbus yourself for free.

[dArK5HaD0w]

as Transporter said, have a look in the Audio section here.
i've performed 2x map upgrades, free of charge, since i picked my car up in nov 2011.

if u want to be legit about it, go to the sensis website and buy the v18 map upgrades for vw. cost is $199.

$1550 for a map upgrade is a load of bu115h1t!!!! no surprises there from vw aus.

[woofy]

Or they have changed what they said they would. I'm guessing this is richmond, it was always that price but for some reason they kept saying it was free. I'd hold them to account personally, I'd say they were wrong all along.

[Damo105]

Or they have changed what they said they would. I'm guessing this is richmond, it was always that price but for some reason they kept saying it was free. I'd hold them to account personally, I'd say they were wrong all along.

It was Richmond. I still don't know if the price was for a map upgrade, a firmware upgrade, or if they're packaged together. The dealer service centre was no help at all. I'll call Skoda Australia to suss out what the situation is, and then I'll email the dealer principal and ask for an explanation. I've been a huge advocate of Skoda, but if this is the best they can do (as distributor and dealer), then they've lost me forever.

[woofy]

That policy only appeared once Zagame took over Richmond, each time I have drilled them on it when they mention it, but so far you are the first that has mentioned the reality. It's very strange they "only" just found out when you asked them about it as most cars sold would have the columbus unit in them, so surely it would have come up many times. My guess is that they haven't been updating anything, or whoever told you that yesterday wasn't in on the devious workaround they have been using. Something is suss there.

To be fair all car dealers still think its acceptable to charge huge dollars for map updates but then again Sensis have complete control over pricing so are to blame there.

[MarksVRS]

Seems to be a legal issue here to consider: If the price of the car included free updates to maps, then I do not see how they can avoid honoring the agreement, unless it was purely a "verbal" offering.

If all else fails I would make a quick call to Dept Fair Trading. That is a lot of money for something that was promised for free!

[woofy]

I'm betting its just verbal. LIke when they told me I would always get a free courtesy car (which has happened without me asking) and can also have them pickup my car from Hawthorn and leave me the courtesy car and vice versa without having to head into the dealer.

That happened once in the early days but its not so hard to drive there so never bothered since. Betting they wouldn't do it now.