ECS Tuning Pat on the back.

[TazzyVR6]

2 parcels weighing 45lbs cost me $287.94US with UPS. That is a cat back exhaust, shocks, stage 2 sus. refresh kit and turbo inlet pipe.

[ntails]

Stage 2 sus kit, ordered on 1/1/10, shipped out 4/1/10, arrived at my place in Tas on 12/1/10, $75us postage.

[ECS tuning]

Thanks for the orders and kind words everyone, feel free to send over a PM or email if you have any questions!

[doc]

Parts arrived last night at 6pm. Estimated delivery was 13/1 and they did it. Well packed and exactly as ordered. I'll definitely deal with them again.

Thanks ECS

[JustCruisn]

Stage 2 sus kit, ordered on 1/1/10, shipped out 4/1/10, arrived at my place in Tas on 12/1/10, $75us postage.

Dang, they quoted me $125us for postage on the same item

[TazzyVR6]

Got my package today to find that I was sent a 3" APR downpipe instead of my 2.5" APR Cat Back Exhaust. The part numbers for them are CD100010 and CB100010 respectively so the mistake is obvious, but right now I feel Waiting for them to get back to me now.

[JustCruisn]

Got my package today to find that I was sent a 3" APR downpipe instead of my 2.5" APR Cat Back Exhaust. The part numbers for them are CD100010 and CB100010 respectively so the mistake is obvious, but right now I feel Waiting for them to get back to me now.

Whoops - did they charge you for the downpipe or the cat back ?

[TazzyVR6]

Whoops - did they charge you for the downpipe or the cat back ?

They charged me for the cat back, which is more expensive. The downpipe was never part of my order, I already have a 2.5" downpipe on my car. I'm expecting they will send me my cat back and organise to have their downpipe returned at their expense...

[ECS tuning]

My apologies for the mixup on things, we do try very hard to prevent mistakes like this from happening, but we appreciate your understanding. I just made both the sales manager and parts guys aware of the issue so you should have a response here shortly.

[quozl]

This is an excellent example for having a distribution point and not just resellers in Australia. Are there any plans to actually have a distributor carrying stock in a warehouse here Jon, while I applaud your efforts in supporting the Australian market and personally have been buying from ECS since 2004 nothing beats the convienience of having a warehouse with stock in it here to fix small issues like these.