When I was on the tools at Toyota for a year (1987) we received 1 training course on transmissions (I can't even remember if it was manual or auto). It seemed odd as transmissions were one of the things we rarely had issues with. We got no training on rebuilding Corolla engines even though there was an issue with them eating crankshafts at the time. No training or hints in finding rattles or fixing steering issues (both our biggest problems). Even some training in the most efficient order for doing a major service or which service tools we should have more than one of would have helped workshop efficiency quite a bit.
TSBs & workshop campaigns weren't distributed among the workshop team & we didn't have team meetings to receive any info either.
BMW in 1988 was a bit better. We had a self study program that we were supposed to allocate 30 minutes a week as long as you weren't too busy swinging spanners. Generally we managed every fortnight which was pretty good. The problem was it was all theory & no linkage to actual problems that were being encountered (we were having huge issues with FI at the time). I don't think I read a single TSB when I was there. Again, there was a reluctance by many to distribute information as it appeared that "Knowledge is Power".
As a Service Advisor at Ford in 1985 you'd think I would have had access to all the TSBs & shop programs - nope. The Service Manager only leaked out what he thought was necessary.
In the end I decided to give aircraft a try & the amount of training & information you could get was unbelievably good.
Anyway, I hope the dealerships have changed for the better but I'm doubtful.
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