Quote Originally Posted by Ozsko View Post
And that is how to do it. The service advisor is the meat in the sandwich and it is about time more people realised that. The car gets handed off to a tech who may or may not be able to replicate the problem and the then service advisor reports what is written on the RO by the tech. When a customer gets abusive the service advisor is not inclined to help any further and the customer than wonders why. If it requires thrashing the car or giving it a real hard time to replicate the problem then you can't really blame a tech for not wanting to do that or even in some cases risk his license. The surrounding streets of any dealer also attract a lot of police attention and techs have to be very careful when testing cars. We recently had a car that displayed a problem on dirt roads and the customer while understanding the difficulty of diagnosing that still wants it fixed and the last time it happened was in western QLD. If you pick up a car when a fault was not diagnosed and it happens as soon as you drive it again, take it straight back and get someone to go for a ride with you, don't start yelling and screaming it will get you nowhere, certainly with me it wouldn't. Treat people like you would like to be treated and you will get a result.
I agree with you 100%.
Not everyone is polite when their car develop the fault and they go to get it fixed.