TSI squeal noise problem on acceleration

**mr gee** · 02-02-2011, 06:15 PM

I had mine replaced in July (for the 2nd time and supposedly new design) the squeak (though softer) came back after about 4000km, and I was resigned to living with the noise. However, it appears to have faded away and now, at 50,000km, the supercharger has been engaging without any noticeable sound.

**AB1** · 11-02-2011, 02:13 PM

A while back (sept 09) i wrote that VW service had admitted to the squeek noise being an issue (as already 3 times i had my water pump changed at a different dealership).

They said that in Feburary a permanent Water Pump (VW is working on a solution) replacement will be available to replace defective ones.
As a temporary fix, they opted to replace my water pump 2 more times since Septemeber, squeek came back mid January. That was nice of them anyway to try and they did say most likely the current fix will only be temporary anyway, but worth a try, might be lucky. Not so...

Back in Sept 09 i called "VW CUSTOMER CARE", as this was what the dealership recommended, i explained the issue and told them that i was told that the permanent fix will be coming in around Feb 2011. Customer care logged the issue and opened a case, and said to ring back in February if my car is not fixed with permanent solution. They said that compensation will be discussed if this issue is not fixed (because the delaership has admitted the problem).

It is now exactly 1 year since i have had my car, and water pump replaced about 4 times.

I will advise when i ring them on Monday to check up on the Permanent solution.

FYI - Customer Care 1800 607 822

**LeeMan** · 28-02-2011, 05:11 PM

I have been squeal free for 9500k but yesterday the squeal made it's dreaded appearance. Darn.

I booked the car in for a service and mentioned the squeal. The service manager enquired with his technical people - they still have not heard of VW coming up with the fix.

Appears when I blipped the throttle between gear changes - I have a TSI 118 6 speed manual - both on upshift and downshift.

I hope my problem is not the water pump. But I did notice that my car blew off a lot of smoke when I floored it the other day............

**bulaviti** · 22-03-2011, 04:26 PM

I did call the VW Customer Care number and a lady said that she will find out a bit more and get back to me as she had not heard of the famous squeak problem. It has taken more than 2 weeks for her to call back today - she will check with the dealer and get back to me! It will be 2 years in late Aug 2011 and I have had 1 waterpump replaced (and the squeal came back after about a week or so of the replacement).

Will continue to wait ....

**Bel** · 04-04-2011, 01:08 PM

I got the water pump replaced last Friday and YAY no more squeak! Will see if it does re-appear though - I am sort of expecting it too, just from what I have read.

**bulaviti** · 06-05-2011, 11:14 AM

Originally Posted by bulaviti

I did call the VW Customer Care number .... <snip>

Will continue to wait ....

I finally got a callback from the VW lady and the news is that I have to wait for a fix from WV Germany. No dates could be provided and no pro-active offer to contact me with any updates. It will be 2 years this Aug since I bought the car!

**semiotech** · 26-05-2011, 10:57 AM

Just got off the phone with Austral, apparently there is a fix available now. My car is booked in.

**triode12** · 26-05-2011, 11:45 AM

Originally Posted by semiotech

Just got off the phone with Austral, apparently there is a fix available now. My car is booked in.

Hi Semiotech,

Would you mind asking Austral for the TPI (Techical Product Information) or recall number for the fix?
I just got off the phone with my local dealer and they haven't heard anything yet.

Thanks

**semiotech** · 26-05-2011, 03:20 PM

They could provide no details either, aside from "a fix is available" and "we will have to look at your car when it comes in".

That said, I was assured that a fix was out.