I don't want to turn this into a discussion about dealer mechanics other than saying both VW Kedron and VW Newstead have been very satisfactory. Other new vehicles I have owned such as Nissans, Holdens, Ford, Mitsubishi, not so much (sometimes infuriating and lazy).
The part I don't like is that when you drop off and collect your car, you speak to a non-technical service advisor. Ideally I would like to speak to the mechanic who works on my car. That way we are both on the same page, and things don't get lost in translation.