Problem with new MK VI order

[guliver_twist]

Hi All,

I ordered a brand new MK VI 118TSI, manual, pearl black, sports pack, sunroof.

I placed a deposit on the car and signed the contract. The car was due to arrive on the 22nd of this month, however, yesterday the dealer informed me that my car had been double booked on the system and that another dealer has pinched my car. I have already been waiting for the car since the start of March.

They have the same spec car in silver and gray but I really want it in black. The closest shipment with a car that is similar to my spec is June. I am very upset about the whole ordeal.

The dealer has offered to loan me a car for the last 2-3 weeks of this period.
I have already sold my old car and was catching public transport for around 4 weeks in anticipation of my new car (3 hours a day). Luckily I now have a work car on loan but that is besides the point.


Could you please offer your advice on what I should do and what my entitlements would be in regards to the contract signed.

Many Thanks!!

[mikinoz]

Sorry to hear about this. Situation sounds plausable, all the same they made the error securing the car and telling you a delivery date.

If it has been double booked ask why you are the one missing out. Has your contract got the delivery date and car vin on it? If your contract has the vin then by selling to another they breach the contract of sale.

If it were me, I would ask to speak to the dealer principal, then vwa, then suggest for fun today tonight would love to beat up your public transport story.

Sorry I can't do more for you. Goodluck.

[Silver dub]

That's rough! I would be so annoyed about it. Don't just settle for another colour becasue they stuffed up becasue you'll get the car and then think " damm i really wanted black". I would follow up on what miconoz has said, he makes a good point, And if all that fails to get you anywhere and you have to wait till june for the car i would be asking for some compensation like some extra's thrown in for free. I'd be asking for some 18" wheels and other accessories for what they put you through. That's what i'd do anyway because it's there stuff up to begin with!

[Greg Roles]

Shizzle happens.

Either walk away with your deposit, push the dealer as Mik suggests, or wait and milk the situation in your favour with some nice extra's. Personally I'd consider waiting and getting some nice freebies!!

[STV4SYT]

Same thing happened me, except i bought the car off the floor put down deposit and then it turned out to have been already sold by the corporate section and they hadnt updated the car or the system. I was offered a different colour but stood my ground, and ended up getting the exact spec of car i wanted shipped in from Port Macquarie.

Id be getting them to try and source one from another dealer as they all should have visibility but dont always use it as it costs them to transport cars around.

The other thing i guess and this is just from my perspective is that maybe they are trying to save you the pain of owning a black car, i swore never again....

[Russ59]

Shizzle happens.

Either walk away with your deposit, push the dealer as Mik suggests, or wait and milk the situation in your favour with some nice extra's. Personally I'd consider waiting and getting some nice freebies!!

x2, push them to make it worth your while if you really want black as the colour.

Personally, black cars look nice, but they shows marks and scratches a lot more than lighter colours, it's worth considering another colour IMHO

[PassatB6]

Sorry, but no excuses will do here. This sort of crap happens too often with dealers to always be an 'accident'. Often they sell your car to someone who comes in and wants one straight away but who hasn't signed a contract. As you have signed a contract they already have you.

If they had made a genuine mistake they should have already offered you some form of compensation but, as they haven't, they are not in slightest bit concerned about their 'mistake'. That's a bad sign - You should take your money and go elsewhere.