The Official Mk6 Golf DSG Clutch / Shudder / Squeal Issues Thread

**hentaiboy** · 07-09-2012, 09:05 AM

Has anyone had their clutches replaced outside of 3 year warranty yet?
Mine has expired but clutches were replaced only 11 months ago and are shuddering again. I understand that there is supposed to be a 2 year warranty on parts but will I have to pay for labour?

**Ryan_R** · 07-09-2012, 09:11 AM

Not sure, but do let us know what you find out.

**Alok** · 07-09-2012, 09:46 AM

Originally Posted by hentaiboy

Has anyone had their clutches replaced outside of 3 year warranty yet?
Mine has expired but clutches were replaced only 11 months ago and are shuddering again. I understand that there is supposed to be a 2 year warranty on parts but will I have to pay for labour?

I got the extended warranty for this exact reason. You could argue that they failed to fix the problem that was reported during the warranty period - hence they should cover all the costs to actually fix the issue.

You can also point out that all they did was replace a faulty mechanism, with another faulty mechanism - you can hardly call that a solution..

But yes, please do let us know how you go.

**labrys** · 09-09-2012, 08:21 PM

Hi guys, I've got a 2010 Golf R 6spd DSG and only had it 2mths and mine has clutch shuddered about 6 times now, not quite consistent enough to show to a VW mech yet. I too am starting to get concerned coz mine doesn't have much warranty left either.

Has anyone worked out ways to make car shudder? That is, exactly what conditions increase chance of shudder? I'm hoping to demonstrate shudder to a mech soon. From what I've read sofar, car needs to be at full running temp ie 30-45 mins driving, then usually a start stop between 1st & 2nd gears in 'D'? And a load or hill can increase chance? Mine usually occur when accelerating out of a cnr from slow speed.

I read that most posts in here are related to the 7spd DSG. Has anyone heard of much problems in their GTI or R?

**labrys** · 09-09-2012, 08:29 PM

Of the owners in WA who have had warranty work done on their dubs for faulty DSG shudders, have any VW Dealers been more or less supportive??? Any to avoid or recommend?

Sofar I've been frustrated with Vic Pk, ignoring my emails & phone msgs. :-/

**Bel** · 09-09-2012, 10:02 PM

Originally Posted by labrys

Of the owners in WA who have had warranty work done on their dubs for faulty DSG shudders, have any VW Dealers been more or less supportive??? Any to avoid or recommend?

Sofar I've been frustrated with Vic Pk, ignoring my emails & phone msgs. :-/

VW wangara have done all my warranty work and they are super supportive of it all even though I didn't buy the car there. The service girl there, Natasha, is fantastic to deal with and last time I was in she actually had some helping her out for a change so you should get results if you call them I think.

Also I had an oil consumption issue a few months back and the car got towed to ozzy park. Chatting to the service girls there, they said that replacing a clutch pack (I mentioned I had it done along with the water pump) was seen as a regular thing... So I assume they would handle it well too.

**hentaiboy** · 11-09-2012, 04:26 PM

Just contacted my dealer and they seem reasonably supportive. Have to take my car in tomorrow for a test drive and if they think it's the clutches (which it is) they will request a repair through VW Australia. Even though the car's 4 months out of warranty he thinks that the repair should be covered.

**sbowden** · 11-09-2012, 08:36 PM

Last week I invested in the DQ200 upgrade from Guy Harding's joint in Coorparoo. And truly, it is an investment. Worth every cent, wish VW had programmed the 'box this way from the outset, the improvement is so noticeable. Love driving the car in city traffic again, and roundabouts no longer cause me to reach for the Xanax... The car is simply in the right gear going in, through, and out...didn't used to be this way, sadly. If you have a 7sp DSG that gives you the #@%!!s, then get into this upgrade.

**Ryan_R** · 09-09-2012, 09:00 PM

Originally Posted by labrys

Hi guys, I've got a 2010 Golf R 6spd DSG and only had it 2mths and mine has clutch shuddered about 6 times now, not quite consistent enough to show to a VW mech yet. I too am starting to get concerned coz mine doesn't have much warranty left either.

Has anyone worked out ways to make car shudder? That is, exactly what conditions increase chance of shudder? I'm hoping to demonstrate shudder to a mech soon. From what I've read sofar, car needs to be at full running temp ie 30-45 mins driving, then usually a start stop between 1st & 2nd gears in 'D'? And a load or hill can increase chance? Mine usually occur when accelerating out of a cnr from slow speed.

I read that most posts in here are related to the 7spd DSG. Has anyone heard of much problems in their GTI or R?

Can't say I've heard of 6spd issues since it's a much older box. Best way to induce shuddering or jerkiness for me is to drive uphill in peak hour traffic. Often happens when you're following someone slower than the rest of traffic, i.e. the car is at biting point and doesn't know whether to gas up or clutch in partially because you don't know when the moron in front is going to start paying attention to the road

**Tom Sawyer** · 03-10-2012, 05:42 PM

Originally Posted by hentaiboy

Has anyone had their clutches replaced outside of 3 year warranty yet?
Mine has expired but clutches were replaced only 11 months ago and are shuddering again. I understand that there is supposed to be a 2 year warranty on parts but will I have to pay for labour?

Currently going through this with VWAus & Chatswood Classic VW.
My ex bought a 2009 Golf TSi 118 from them in Feb this year with a couple of months warranty left on it. As it was coming up to it's service she noticed a problem which I'd describe as a clutch slipping when going from 1st to 2nd gear. Got the dealer to check this out who confirmed the renowned clutch shim problem and the clutch packs needed replacing. Unfortunately by this time the warranty had expired by 7 weeks or so. She did purchase an extended warranty when she bought the car but this only covers $2k of repairs per 12 months (she was never offered a VW factory extended warranty!), so thought I try and VWA to cover the cost of $2800 as an act of good will due to the fact that the warranty had only just expired. They just said ......NO. So I went back to Chatswood to get a copy of the full service history to see if there was any previous history of the fault. They would not let me see the history due to privacy of the previous owner (!), and despite the fact her details are in the car logbook, but said they would approach VWA themselves to try and get a goodwill repair as it had got a full service history with them. Suspicious I thought....maybe there was something in the history??? Anyway, Chatswood wanted the car back in to run some tests again and see if it fell within VWA's parameters for a warranty repair. Progress I thought................
Over this weekend the car lost all drive just after her leaving home. Nothing in any gear. Engine would not rev above idle. Could start the car with the gear selector in any position. Managed to get the car towed to Chatswood thanks to the extended warranty where it is now sat awaiting a diagnosis. Not too impressed as she has had to rent a car at her own expense as no loan cars available for 2 weeks (not really their fault I guess).
So now awaiting a diagnosis to see where this is going to go, but either way I think this is going to end up as an argument between me on her behalf and VWA, and possibly a big $$$$$$ bill!!