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Thanks. It was horrific.
Sorted now with a full refund.


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**POSITIVE UPDATE:**
VW formally said no after my letter of demand via legal team. I contacted a well-known motoring journalist and he made inquiries. Magically they have now offered conditional...

Thanks. It’s been a nightmare. They are still holding onto their story that they have fulfilled their requirements under the warranty.


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Correct but ACCC have no power to compel the manufacturer. VW have failed to respond to my letter of demand and want to try to cost me money by getting me to take it to QCAT. At least QCAT can award...

UPDATE:
Received the car back on Friday. They called me at 2pm after 4 months of having my car and said I need to come and pick it up or I will be charged for rental car fees. I had just finished...

VW have now had my MY22 Arteon for no less than **93** days and counting.
They wrote back to me today after complaining about this (two months ago) with the news that they are sorry but they can't...

Thanks. Will do. Yes, have a tired Hertz rental car for now while mine is depreciating and costing me money on a novated lease.

Hi everyone,
Allow me to share my terrible experience with VW customer service.
Got my brand new Arteon March 22. Developed a slowly worsening sunroof rattle.
Was taken to a dealer for a fix in...

What sort of issues?

Hi there,
I am the proud new owner of a silver Arteon 206TSI R Line.
I have some Eibach springs to go into it asap (ride height is very tall!)
This is my first “slow” car for a long time but...