Jeez ... might be easier selling up and moving to Sydney.
Time to ditch Wally and try someone else!
BTW which Wally is it? So that the rest of us can all try to avoid!
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Jeez ... might be easier selling up and moving to Sydney.
Time to ditch Wally and try someone else!
BTW which Wally is it? So that the rest of us can all try to avoid!
It can sometimes happen that the repair is not 100% successful, those involved in the repair business of any kind would agree. However they could test the car if they had it for a longer period of time. :?
I would say give them another go, and then be a judge. :)
This ain't an isolated incident based on what Tigger's posted to date!Quote:
Originally Posted by Transporter
I think Wally's seen more of Tigger than his wife and kids! :rolleyes:
This sort of thing just confimes for me why I'm so thankful I kept my Forester and didn't downgrade to a Tiguan.
Hey Aussietig!...I think you are right.....I do kinda feel like I live at Wallyworld....
BTW it is the Mascot dealership.
The current service manager is a nice guy, as is the lady in charge of customer relations etc....Very nice people
BUT obviously the actual guys doing the work are not being thorough, or double checking the work they churn out. It seems that every time I have had something done by them (minor or large), it has to go back at least one or two more times to be sorted out!
Quality control is not up to standard.
And yes Transporter, you are right in saying things can go wrong....but so often???
All these things in themselves are not massive issues...but combined they make one hell of a pain in the neck!
That's unfair comment based on that just a small amount of the Tiguans have a minor issue and the franchised dealer is not able to fix. I had Forester for 11 years, done 160,000km and 2x the rear wheel bearing had to be replaced, ignition coil in the first year, ignition leads were replaced at around 100,000km, engine front oil seals leaked at 70,000km and I still rate it as a very reliable car. :)Quote:
Originally Posted by Mountainman
I couldn't downgrade our 1999 Forester to a current Forester, so I bought the Tiguan based on over 2 years of observing reliability on 3 continents.
I understand, you should complain to head office or find a better dealer (who cares about his reputation). Unfortunately, the nice people you talk to (manager, the girl on the phone) are not those who will work on your car, it will be a mechanic who work for a wage and is paid hourly, doesn't matter how hard he works, how many faults he finds and how well he repairs them. Sure a better quality control could make a small improvement, but hey they can't watch 100% of the time every mechanic and even if they would, they would have to know what they're watching for.Quote:
Originally Posted by Tigger
Yes, probably a little unfair but I have had a perfect run in my present Forester over 230,000km and although I do admire the Tiguan and its many virtues it is the sort of problems I'm reading about that would simply destroy a pleasant feeling of ownership for me. I've been there before with my first Golf and swore never to let it happen again. And of course I didn't learn and got another Golf which has been relatively good ownership experience over its short life.Quote:
Originally Posted by Transporter
Fair, enough. :)Quote:
Originally Posted by Mountainman
Sent from my Galaxy Tab using Tapatalk.
To the OP sorry to hear of your cars issues.
Sometimes things happen, but it is the way they are dealt with that sticks in your mind long term - be it good or bad.
I am a having a few issues with my wagon and VW seems very reluctant to do anything about them. I feel as though even with these things rectified it will taint the car long term. Very dissapointing after having a good run with the MK5.
The latest is cracks in the brake discs - car gets driven to the shops by the wife, and has only 4K on it. The cracks were aknowledged by the dealer, but they need to send pics to VW before doing anything about it. They said they would contact me. That was over a week ago, surely its a safety issue and should be addressed promptly one would think.....
Hope you get it all sorted in the end.