Volkswagen under investigation over illegal software that masks pollution

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Originally Posted by frantic

Actually the more people who shout,and the louder you shout, the quicker, often better the response usually is. If you have phone company issues, call their customer hinder line and wait , for weeks if not months,go onto whirlpool with the complaint and history and keep your reference number handy as usually you will get a pm from a employee within 24hrs asking to "help you".
But what would you suggest?
Or is this another ,lets hug a tree, Sit back n wait , hoping vw will do the right thing , this time?:biggrin::biggrin:

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Your screen name suits you and before you bag mine it is a combination of my surname and christian name. not where I came from LOL

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Originally Posted by frantic

Actually the more people who shout,and the louder you shout, the quicker, often better the response usually is. If you have phone company issues, call their customer hinder line and wait , for weeks if not months,go onto whirlpool with the complaint and history and keep your reference number handy as usually you will get a pm from a employee within 24hrs asking to "help you".
But what would you suggest?
Or is this another ,lets hug a tree, Sit back n wait , hoping vw will do the right thing , this time?:biggrin::biggrin:

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Do you realise that it's not a Whirlpool forum here?

We're also forum where the VW Audi and Skoda enthusiasts come quite often, so be prepared that not everyone will agree with your attitude, as well as I know that not everyone agrees with me.

You think that some people are defending the VW for what they did. Maybe those people are more honest with themselves, more tolerant to others and more realistic.

It's hard to have no scandals and not the wrong doings in the world, the lies are part of people's life. That's a hard fact that you can count on. Yes, many of us are laying several times per day, some maybe once and then, but he/she is still a lier and I didn't say that. The scientist did. :P

I rather have the car maker who cheated on emissions but otherwise made a good car for me. :)

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Originally Posted by frantic

Actually the more people who shout,and the louder you shout, the quicker, often better the response usually is. If you have phone company issues, call their customer hinder line and wait , for weeks if not months,go onto whirlpool with the complaint and history and keep your reference number handy as usually you will get a pm from a employee within 24hrs asking to "help you".
But what would you suggest?
Or is this another ,lets hug a tree, Sit back n wait , hoping vw will do the right thing , this time?:biggrin::biggrin:

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I don't disagree with VW diesel owners such as yourself being upset with VAG's actions and your potential losses but I'd question your impatience with VAG and therefore VWA coming up with a resolution and your course of action in posting in a negative manner on a VW owners forum. You've no doubt spent much time researching the issue and arriving at your various conclusions and venting about VAG and VWA but what effect does that have?

I endured a series of issues over a period of over seven years with the dealer group from whom I bought my first and second VWs that disadvantaged me financially culminating in a significant warranty claim being denied. You won't find a trace of those issues on here because I chose to address them in a calm, polite, detailed email to the Managing Director of the parent company of the dealer group rather than venting on here.

In that email, I detailed the history of the issues that I had encountered, pointed out my loyalty i.e. repeat vehicle purchases, that all services carried out by the dealer and that I was a potential purchaser of yet another VW but that their actions would potentially deter me from doing so.

The response was dramatic, an almost instant response from the Managing Director by email, that evening a call from the CEO of the dealer group and a half hour discussion about my frustration and the following morning, a call from the Service Manger to arrange a loan car to be dropped off that day at my office and my car to be picked up to have the warranty job done and as compensation, for the 75, 90 and 105,000KM services to be carried out free of charge.

My point is this, had you put as much time and effort into communicating with the powers that be at VWA as you have researching the issue and venting on VWW, it is possible that you may have received some sort of direct commitment towards a resolution of your issue.

My suggestion is, identify the name of the MD of VWA, work out their email address, write a detailed email outlining your situation and how VAGs actions have impacted you and send it, if you can't determine the email address send it by registered snail mail.


Cheers

George

Based on ICCT data, every other carmaker has more to fear on the CO2 problem than VW.

I think it is more than likely VW group customers will be looked after, because they have the ability to sue at least under consumer law for compensation if they are not (ACCC implied as much since it is looking at remedies). Anyone selling their VW group vehicle before compensation is taking a loss they probably don't need to.

I guess that begs the question - if someone takes a loss selling their vehicle, can they still sue VW for that monetary loss if they no longer own a vehicle whose new owner will be compensated?? (maybe) Or will compensation only apply to original owners? (probably) and later owners just get their cars fixed without further compensation? (since they knew about the issue before they bought in)

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Originally Posted by bluey

I guess that begs the question - if someone takes a loss selling their vehicle, can they still sue VW for that monetary loss if they no longer own a vehicle whose new owner will be compensated?? (maybe) Or will compensation only apply to original owners? (probably) and later owners just get their cars fixed without further compensation? (since they knew about the issue before they bought in)

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How can you determine if they have taken a loss? The secondhand sales channel is a marketplace and there are no fixed prices (for that matter, so is the new car market, but at least there are RRPs). Therefore, there is no inherent value to measure against. Sure there are guides, but they are just guides. With respect to your question about who gets the compensation (if any), that is an interesting one. You sure would have difficultly proving loss if you were one who sold; but equally, VW would have difficulty proving that every secondhand buyer was aware of the scandal and what the implications of their purchase was. They would definately get the fix, but they might also get the compensation if they successfully proved that they just didn't. One thing is for sure, VW would not pay both.

My guess is that they'll be moving heaven and earth to pay neither.

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Originally Posted by frantic

Yes, it's not whirlpool, who also have a thread, but there seem to be more vw employees here;-)

Please explain"honest" ? Honesty is accepting the deciet and looking to what could possibly be the fix, now a person with your experience should have honestly being able to make an educated guess or post a few theories, as to the effects of the Ecu fix. Instead you nitpick any negative vw post by numerous people, try to make the deciet look less than it is and try to divert attention. That's not very tolerant of others points of view IMHO.:-D

Actually on scandals, you among others raise the toymota/ford past issues. The thing is if an airbag was designed on PURPOSE to blow bits of steel and plastic at the driver it would be a far bigger scandal ,with criminal charges, than one designed correctly but because of mass production issues causes injury. Ditto the ford fuel tank imagine the screaming and murder charges if a fuel tank was purposefully designed to incinerate the car when hit? Instead these items where either tested in prototype but not with the variables of mass production, or in fords case not thought about at all. That's the major difference this was designed on purpose to scam the epa/eu rules.

It may be a "good car for you" but not for many others. DSG issues, egr problems , replacement parts cost such as gearbox, and now vw caused depreciation and more potential parts issues, that makes a ****subishi look like a smart investment don't make it a good car to many.
Then again being in your field any sort of emissions fix that shortens the life of certain parts ,such as egr,would be a massive windfall wouldn't it?:thumbs up

Arcadelt you determine a loss from historic values, most people know this. Previously a crummydore held much better resale than a Magna which eventually killed their fleet market. In vw's case historically a Tiguan had a residual value at 3 years and avg km that was worth say 60% ( not actual figures before nitpickers arrive!)percent of retail, now after the Nox scam that has dropped from 60 to less than 45% of retail. These are showing up in auction sites in the USA and here.

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I'm not going to argue with you, because it is pointless. Just remember that happy people live longer. :)

gosh this thread is such a frantic panic crazy stuff

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