Originally Posted by
cmilenko
Yes it is true that the dealership can't determine what is the correct version for a particular car until they scan it.
A few points to note. I asked a few direct questions of my dealership, who I consider from my experience to be one of the better ones...
- do you check for the latest up to date software version when you pre-deliver a car (mine over 6 months from build to delivery) - NO
- do you check for the latest up to date software version when you carry out a 15K, 30K etc, service - NO
I was told they will only search for an update when a customer flags a problem, which in my opinion is wrong and shows poor customer service. You have a seat problem.....and not at any stage did I think that the dealership would not sort it out under a minor warranty item, even though they had no idea what 1941 would fix (I did tell them though:)). Good luck!