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Thread: Parking brake button broken?

  1. #31
    Join Date
    Oct 2015
    Location
    Adelaide
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    538
    Thread Starter

    Dealing direct with car manufacturers is broken in Aus- unless it’s with a legal team/civil case in progress

  2. #32
    Join Date
    Sep 2020
    Location
    Sydney
    Posts
    1
    I had my button break this week, took it in for a warranty service only to be told it was excessive force! What a load of BS! Have written a letter and will take it further seeing all of these other people experiencing the same issue as I’ve had! Terrible customer service from VW not owning their poor quality issues!

  3. #33
    Join Date
    Aug 2018
    Location
    Sydney
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    725
    Users Country Flag
    That’s what I did
    2018 Allspace 162TSI R Line

  4. #34
    Join Date
    Apr 2018
    Location
    Australia
    Posts
    602
    Users Country Flag

    Quote Originally Posted by Sozza View Post
    I had my button break this week, took it in for a warranty service only to be told it was excessive force! What a load of BS! Have written a letter and will take it further seeing all of these other people experiencing the same issue as I’ve had! Terrible customer service from VW not owning their poor quality issues!
    What year and model Tiguan do you have ? Made in Germany or Made in Mexico ?

    Excessive force. What a load of rubbish. They are cheap pieces of plastic.

    Write VW an email and say you are covered under the ACL Law. VW are betting you will done nothing and give up and pay the $$

    After 14 days if they fail to act just take them to NCAT. The fee is negligible and you can ask for costs to be awarded to you when VW fail to attend. VW will lose at NCAT as they have no leg to stand on for a broken switch.

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