My Tiguan has arrived and this is my experience so far

Thanks for the tips. Had the car for a while today and wasn't as bad, though I had to give the throttle a shove to get it going. Guess I'm used to my old GTI which is instant.

My thoughts after about 1 week, although less than 200km of Driving! (catch train to work)
IMHO, the Tiguan is a real drivers’ car. Tight and sporty or cruisy and comfy. Plenty of oomph and tech galore.
Plenty of space for the kids (teens).
Minor issues I have experienced are as follows: shuddering front wipers and the Front Assist system is not operational. When I picked car up and drove out of showroom, it came up with 'error FrontAssist.' Took it straight back and they rectified error message but I don’t reckon system works and I’m not willing to risk an accident trying! I changed setting to sensitive but still doesn’t alert when close to another vehicle etc. I will sort out this issue at the 1500km dealer check up.

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Originally Posted by anonymousmoose

I have two warranty claims in already, 3 week old car;

• Tiguan Overhead Camera Goes Black
• Tiguan needs a new (under warranty) steering control arm

Coming from an Audi, the customer service isnt as good. They dont even wash or vacuum it when I get it back from a checkup. When I had an A4, no matter what you gave them the car for, be it an oil top-up or just a quick check for a rattle, it came back fully cleaned.

Car itself is nice, I am glad I got the 162TSI engine, I sold my beloved A4 and this has the same pull as the Audi.

Its comfortable and practical, things we wanted in a car. I'd have liked a Q5 but with all the options the Tigaun has, $70k-$80k, cant justify that kind of money now that baby moose is here. Q3 was too impractical and is still an older generation, I like the look of the Tiguan more.

Lets see how the warranty claims go and give it some time for me to drive, then I'll write up a more detailed review.

'Nice car' is my summary.

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In addition to my last post; here is an update.

The car is in for warranty work on the following;
*DiscoverPro unit replacement (pixel line issue, quite common)
*Windscreen wiper fix (smudging)
*Headlights adjusted (too low)

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Originally Posted by anonymousmoose

In addition to my last post; here is an update.

The car is in for warranty work on the following;
*DiscoverPro unit replacement (pixel line issue, quite common)
*Windscreen wiper fix (smudging)
*Headlights adjusted (too low)

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What is the fix for the Windscreen wiper ? Are they replacing the Arm or just the rubber blade ?

How did you detect the headlights were adjusted too low ?

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Originally Posted by FastMitch

What is the fix for the Windscreen wiper ? Are they replacing the Arm or just the rubber blade ?

How did you detect the headlights were adjusted too low ?

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They ended up replacing the blades. They suspect that the selling dealer or factory may have concentrated the washer cleaning fluid too high. He diluted it with water. I have not tested the wipers as the forman said wait for the water to mix in the reservoir.

The service agent said I should only put in genuine VW window cleaner. The forman suggested to just use distilled/cooled-boiled water to fill it, no cleaning liquid.

He said you can adjust them with an Alan key but without programming the computer the lights will go back to where they where before. He said he adjusted them to the legal standard, but I haven't had a chance to drive in the dark yet.

I can tell you this is why Audi is VAGS premium brand. I had an A4 brand new before it was sold to get the Tiguan and never had any of these types of issues. Just a few when the car was kver 3 years old. The quality on and Audi supersedes VW. Saying that, we are happy with our Tiguan and for the price diffence to what an Audi would have cost it's worth it.

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Originally Posted by anonymousmoose

They ended up replacing the blades. They suspect that the selling dealer or factory may have concentrated the washer cleaning fluid too high. He diluted it with water. I have not tested the wipers as the forman said wait for the water to mix in the reservoir.

The service agent said I should only put in genuine VW window cleaner. The forman suggested to just use distilled/cooled-boiled water to fill it, no cleaning liquid.

He said you can adjust them with an Alan key but without programming the computer the lights will go back to where they where before. He said he adjusted them to the legal standard, but I haven't had a chance to drive in the dark yet.

I can tell you this is why Audi is VAGS premium brand. I had an A4 brand new before it was sold to get the Tiguan and never had any of these types of issues. Just a few when the car was kver 3 years old. The quality on and Audi supersedes VW. Saying that, we are happy with our Tiguan and for the price diffence to what an Audi would have cost it's worth it.

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fwiw, my tig is now 5 months old, almost 4000 on the clock, and i've never had these issues either, Audi, or no Audi. so far so good...

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Originally Posted by anonymousmoose

I can tell you this is why Audi is VAGS premium brand. I had an A4 brand new before it was sold to get the Tiguan and never had any of these types of issues.

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Interestingly though if you trawl the Audi forums you will find people that have had problems.....no manufacturer can build 100% faultless cars consistently.

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Originally Posted by dbun

Interestingly though if you trawl the Audi forums you will find people that have had problems.....no manufacturer can build 100% faultless cars consistently.

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... otherwise there would be no such thing as a ‘warranty’ :-D

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Originally Posted by anonymousmoose

They ended up replacing the blades. They suspect that the selling dealer or factory may have concentrated the washer cleaning fluid too high. He diluted it with water. I have not tested the wipers as the forman said wait for the water to mix in the reservoir.

The service agent said I should only put in genuine VW window cleaner. The forman suggested to just use distilled/cooled-boiled water to fill it, no cleaning liquid.

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distilled water for the window cleaner ... genuine vw window cleaner ...

Sounds like a breach of the Australian Consumer Law that the 'product is not fit for purpose' if it can't take tap water

Quote:

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Originally Posted by anonymousmoose

He said you can adjust them with an Alan key but without programming the computer the lights will go back to where they where before. He said he adjusted them to the legal standard, but I haven't had a chance to drive in the dark yet.

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Question is why weren't they adjusted properly at the factory or another question, if they were adjusted correctly at the factory how did they get out of alignment by themselves so quick after delivery ...

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Originally Posted by FastMitch

distilled water for the window cleaner ... genuine vw window cleaner ...

Sounds like a breach of the Australian Consumer Law that the 'product is not fit for purpose' if it can't take tap water



Question is why weren't they adjusted properly at the factory or another question, if they were adjusted correctly at the factory how did they get out of alignment by themselves so quick after delivery ...

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Agree completely.

Genuine washer fluid. Absolute nonsense.

Fill your washer reservoir with Bars Bugs or any other commercial equivalent from Supercheap/supermarket/servo and mix IAW the directions in the bottle with tap water. If the wiper/washer system fails, for any reason, it is still covered by warranty.

This garbage peddled by dealers is nothing short of fraud. The ACCC takes a very dim view of this nonsense.

Same with servicing your vehicle. You can service your vehicle at any registered mechanic and he can sign your book that servicing has been completed in accordance with the service schedule, using lubricants and filters that are non-genuine, generic equivalents and it will absolutely NOT void your warranty. The ACCC is very clear on this matter.

The only thing you will miss out on, at present, is any software updates that are an online operation through the head office servers in Germany. However, there is a battle currently being waged by the independent service providers in Australia to make this online data available to them so they can provide everything the dealer has access to through their independent service outlets. This is already the case in the Europe (and possibly the US, although I’m not certain) where it is illegal for the manufacturers to withhold this information from the independent service operators. Let’s hope the independents are successful in their claim. They will be able to then provide an identical service to the dealer for a fraction of the cost. It will also stop the dealers price gouging the ignorant who still believe that you have to have your car serviced through the dealer or void your warranty.

Wake up people. Support your local independent service providers. Save money.

Now off to book in my Audi A6 with my local mechanic for its 75,000 km service. Just remembered it’s nearly due.