Mk7 Infotainment System

[clefauch54]

I have a 2016 model MK7 GTI and my infotainment system is no longer working. I had a problem with the complete system not working several months ago so took it to the VW dealer when my 45,000 service was due and they cleared error codes and updated the maps and the system was working again however last week it died leaving me without sat nav radio compass Bluetooth rear camera etc. Took it back to the dealer last Friday and was advised it would cost $4000 to fix. I would appreciate any assistance or advice as to what my options are to have a working system again.

[flat6]

Have you tried holding the power button down for 10 seconds? After this you should hear the unit in the glovebox create a fan noise during reboot.

Worth a shot

[DV52]

clefauch: Hi - bummer about your infotainment unit. Truth is that your options really depend on the nature of the fault in your current MIB (the unit in the glovebox). The fix could be as simple as replacing a fuse, or cleaning-up a faulty pin, or earth/power connection- to the more intricate option of replacing the entire MIB.

If you pursue the latter, you will encounter Component Protection (CP) - which is a security protocol that VW has imposed to combat the black-market for stolen parts. A replacement (i.e. new, or used) MIB will generate CP errors which can only be resolved officially through a dealer connection to VW's FAZIT facility (it's VW's central database of licensed facilities by VIN). I'm also aware that some dealers won't remove CP errors if they don't also provide and install the new MIB unit. So it might be wise to confirm with your dealer that he/she will clear the CP error before buying a new/used MIB from a third party.

Alternatively, you can buy a replacement MIB that has been hacked to avoid a visit to the dealer - these have varying degrees of success depending on how the hack is done

Of course it's possible for the MIB to fail - it's just not a common fault. So, before you throw any money at the problem, you should first make sure of the cause for failure. If you can get access to a diagnostic device, I suggest that you post-up a scan report. Or, at the very least, you should confirm that the fault isn't outside the MIB (i.e. a problem in the wiring loom, connectors, or power supply to the MIB).

Don

[kamold]

A 4 year old factory infotainment system should not just fail.
Pursue your consumer rights. First with the dealer, then with VW Aus finally with state fair trading.

[LunchboxVRS]

I would push the dealer for a good will swap first up.
If you have no luck contact Martin at Euro Car upgrades Euro Car Performance upgrades - ECU remaps - Navigation - Bluetooth - Latest Australia GPS maps - Auto electrics
He is a bit of a whizz with those things. He may be able to diagnose and fix.
And if you do need a new one he can get it cheaper the VW will.