Fault Code C10AC07 for Mk7.5 R

[FarQ]

@FarQ: Agree that asking the dealer to "update the software" in the first instance is a good suggestion - albeit I'm not sure that the dealer will get the OK from the insurance company to "replace parts"! But it's worth a shot!!

The problem with the TPI (Technical Product Information) link in your post is that it's from NHTS (National Highway Traffic Safety Administration). NHTS is an agency of the US federal government.

This means that the TPI relates to NAR (North America Region) vehicles, which are built different to the RoW (Rest of World) models that are sold in Australia.

But again, it's an easy try asking the dealer - so worth a shot!

Don

Well the dealer wants to charge me for diagnosis.. i thought they did that already? I only provided reference to the TPI as i'm sure there would be one for Aus as the OP got his fixed under warranty with a software update.

Anyway, i am now chasing with insurance on the process...

[DV52]

FarQ: hmmm............ TPI's from VW are NOT the same as a recall - but if one exists which says that a software update is needed to fix this problem for an Aussie built Golf, it would usually be honored by the dealer (because the dealer would by paid for the work by VW)

Maybe an alternative approach might be to contact VW Australia and determine whether a TPI actually exists for your car?

Don

[FarQ]

FarQ: hmmm............ TPI's from VW are NOT the same as a recall - but if one exists which says that a software update is needed to fix this problem for an Aussie built Golf, it would usually be honored by the dealer (because the dealer would by paid for the work by VW)

Maybe an alternative approach might be to contact VW Australia and determine whether a TPI actually exists for your car?

Don

Its no longer under VW warranty, so they charge a diagnosis fee. I am going to go ahead with a diagnosis so they can work out what they need to do.. hopefully my warranty insurance will cover the costs

[FarQ]

So car went in for diagnosis. Master tech said there was a software update to fix the issue. Service advisor apologized that they missed it at previous service and updated it as workshop goodwill. Clearly the previous tech didn't check properley and fobbed it off to the 5F infotainment error.... it's fixed, but shouldn't really need me telling them how to do their job...