Seeking thoughts and/or previous experience with the below issue.

I have been attempting to get my bluetooth audio fixed as there is static via bluetooth audio streaming. Each time I have taken the car in I have explicitly requested for the car to not be washed. This is as the car has been detailed/corrected and a ceramic coating applied. The latest time I had the car in, they proceeded to wash the car even with the request clearly expressed on the service card and countless promises from the service managers it would not be washed.

To my amazement, the car was washed with something extremely abrasive and now has swirls and marring through the coating.


The Skoda Service department have admitted guilt, however will only offer for their own contracted detailers to "polish" the car. I have expressed that the previous details cost and the type of coating, however they are refusing to cover the cost to have the car re-corrected and returned to its pre-butchered state.

Has anyone had a similar concern? I will be contacting Skoda Australia and the ombudsmen in the coming days.