I'm sorry but I had a really good laugh at this. From the day I discovered that if just the boot is opened on the hatch and nothing else then it locks, i have been really careful, but there is always the spare set.
I have NFI why you would keep the spare set in the console, if it was left in a partners bag in their by accident I could understand that. But to keep them in there all the time is asking for a car to be stolen.
And now for the main bit, Skoda assist, or RACQ or whoever are under no obligation whatsoever to get keys out, break into cars etc, the fact that they tried a few ways surprised me. Some assistance people will help you locate the spare set, but as they were in the car, they could well have said you are on your own. Also as far as I know, if you lose both sets of keys you are really stuffed.
I can imagine you had a crap day, but I wouldn't bother talking to Skoda about their assistance, take the lesson learned, and be careful with the rear hatch![]()
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