Demanding a replacement car or refund

At last, something that MIGHT fix my problems.

I got the call from the service manager today advising they will be replacing most of the engine (bottom end, pistons, etc). The parts come in tomorrow and the car should come back to me by the end of next week. Fingers crossed this fixes my cylinder N04 issues, oil consumption and soot/oil splatter on the hatch.

This is the repair that SHOULD have happened in December 2012.

Finally some good news mate. Fingers crossed for you!

So i am now 2,300km on from my new, replacement engine and the black oil splatter has started to re-appear on my boot.

I've done a number of oil checks since the new engine went in, and oil consumption doesnt appear to be a as drastic as before (still has used about 1.5L in 2,300km), but i still seem to have massive black oil splatter on the boot.

Due for 18 month service in July, which will be about 6 months after the new engine went in.. will be interested to see what they say then. Contemplating taking it in sooner... but honestly dont know what to expect.

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Originally Posted by iigx

So i am now 2,300km on from my new, replacement engine and the black oil splatter has started to re-appear on my boot.

I've done a number of oil checks since the new engine went in, and oil consumption doesnt appear to be a as drastic as before (still has used about 1.5L in 2,300km), but i still seem to have massive black oil splatter on the boot.

Due for 18 month service in July, which will be about 6 months after the new engine went in.. will be interested to see what they say then. Contemplating taking it in sooner... but honestly dont know what to expect.

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Is it oil or is it soot different stuff from different reasons

Just got a call from the service manager. The engine rebuild has just been complete (after 3 weeks) and will go through final testing tomorrow morning and I can pick up the car in the afternoon.

Cant wait to see if this fixes my dramas.

My 12.5 Polo is booked in for an Oil Consumption test on the 16th of this month and I have under 7000kms on the clock.
Thats after 2 failed hose replacements and the car only going 1000kms after the hose replacement for the low oil warning to come on.
So the dealership is very interested indeed

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Originally Posted by Umai Naa!!

Ah yes, you've just raised a valid point.

The dealership won't be interested (Nor will VW for that matter), in doing an oil consumption test before the 15,000klm service.

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Any updates?

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Originally Posted by llai8501

Any updates?

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The engine rebuild seems to have fixed the issues I was having. I have driven 1500km and the engine oil level has not moved, there is next to no soot on the hatch and none of the spark plugs have failed. I am now feeling what a properly built polo gti should feel like. It is still early days so let's wait another 5000km before I feel I'm in the clear.

Good to hear mate! Glad your Polo is loving you back now!

That's great to hear! Fingers crossed that you're in the clear now