Demanding a replacement car or refund

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18-02-2013, 08:53 AM
brad

Quote:

Originally Posted by Umai Naa!!

Good luck getting a new car out of it. Rarely happens.

But it does happen

Quote:

All of these problems can be fixed.

Yes but if the dealer / distributor is given sufficient opportunity to fix the problem & is unable to then the consumer can seek redress.

Quote:

Oil consumption can be rectified by known repairs to the engine. Oil in spark plug tube (from topping up oil?), and subsequent coil failure seem to be related.

See above. If the dealer isn't capable of carrying out the repair instructions then the owner can seek redress.

Quote:

Window tinting is not a Volkswagen problem if it's aftermarket tint. Which it would be, if the car hasn't got tint in the glass itself.

If the consumer paid the money to the dealer then the dealer is the selling agent & responsible for the warranty of the aftermarket tint. If the dealer or their sub-contractor thought that the vehicle wasn't suitable for tinting additional to the factory tint then they shouldn't have accepted the contract from the purchaser to carry out the work.

Quote:

Doors creaking can be fixed with known remedies (Correct lubrication of door seals, and locking mechanisms, etc).

See above. The dealer appears to have been given the opportunity to resolve the issue & has not done so. Providing a temporary fix such as baby powder or silicone spray on the rubbers that has to be re-applied on a frequent & regular basis is not a fix.

Quote:

Exhaust soot is common. Not sure what the solution is there. As fair as I'm concerned, all cars get it to varying degrees.

Just because it's common doesn't make it right.

To the OP: I would suggest you have a good read of the ACCC website & contact them. Also the NSW Office of Fair Trading.

A mate of mine just had his Volvo replaced & when the replacement proved to be faulty they refunded his money. It does happen.
18-02-2013, 10:03 AM
Transporter

I see only 1 or 2 real problems there, the others are just the creaking and some noises, then the window tint, IMO, it's not a reason to get the refund or the car replacement, giving that he has the car for less than 6 months. Yes I know the OP was waiting the 18 months for it but it is not related/it's irelevant and bringing it up when complaining just showing that there are a lot of emotions involved, which will not help to push the case.

Some people have much bigger problems and they didn't get the refund. But, sure he can try, you never know. :)
18-02-2013, 12:00 PM
Zakarados

Just an Update:

NRMA came and towed car to VW. I wrote out the list of issues and left it inside the Polo.

My cousin who works for the dealership is now talking to the service manager and see what can be done for us. We were offered a loan car as the car will be in for an extended period. Unfortunately they offered the loan car after the tow truck left, which sucks as I have no easy way to get to the service center.

I will find out what the service manager will offer us later this week after examination of the issues. I am hoping for an engine rebuild at the very least and not some lame band-aid fix and the car coming back within days.

The bigger the list of repairs, the better the chances for a replacement/refund.
20-02-2013, 07:38 AM
anthony

VW wont even be interested,in my dealings with them ,I found head office to be arrigant and threatening...
20-02-2013, 09:05 AM
gavs

Demanding a replacement car or refund

I agree. VGA are deplorable when it comes to customer service.

If VGA and it representative dealerships have been given an opportunity to fix the car and have failed on multiple occasions then there is a fair chance that the OP would actually win this dispute. Zakarados, I also recommend getting an independent report done, specifically looking at the emissions out of the car.

IN FACT ALL owners of GTI polos with oil consumption issues should get this done because after Mr Peacocks court hearing report was posted, I did a bit of digging and there is a fair chance that this is further grounds to reject the vehicle and claim a refund/replacement because it does not comply with road worthiness laws, EPA laws and is not "as described by the retailer" because it is not Euro V compliant, as advertised.
20-02-2013, 09:28 AM
Lemonskin

Quote:

Originally Posted by gavs

I agree. VGA are deplorable when it comes to customer service.

If VGA and it representative dealerships have been given an opportunity to fix the car and have failed on multiple occasions then there is a fair chance that the OP would actually win this dispute. Zakarados, I also recommend getting an independent report done, specifically looking at the emissions out of the car.

IN FACT ALL owners of GTI polos with oil consumption issues should get this done because after Mr Peacocks court hearing report was posted, I did a bit of digging and there is a fair chance that this is further grounds to reject the vehicle and claim a refund/replacement because it does not comply with road worthiness laws, EPA laws and is not "as described by the retailer" because it is not Euro V compliant, as advertised.

I hope Steve sees this! I've been on two cruises with him and he had to top up both times!
20-02-2013, 10:36 AM
Zakarados

Update:

Just got in contact with VW service, and they advised the spark plug had failed AGAIN, they replaced it, and it working as normal.

How on earth can 3 spark plugs fail in the SAME cylinder within one month.There is obviously an underlying issue, that they are not looking into.

I am getting in contact with their customer service division now.
20-02-2013, 10:44 AM
fastlane

Quote:

Originally Posted by Zakarados

Update:

Just got in contact with VW service, and they advised the spark plug had failed AGAIN, they replaced it, and it working as normal.

How on earth can 3 spark plugs fail in the SAME cylinder within one month.There is obviously an underlying issue, that they are not looking into.

I am getting in contact with their customer service division now.

Jesus, ask to have the plugs back. Oil contamination?!
20-02-2013, 11:50 AM
Transporter

Quote:

Originally Posted by fastlane

Jesus, ask to have the plugs back. Oil contamination?!

They don't have to give the faulty part back, it's covered by the warranty, the customer didn't pay for it. :)
20-02-2013, 08:38 PM
Melon Head

Quote:

Originally Posted by gavs

IN FACT ALL owners of GTI polos with oil consumption issues should get this done because after Mr Peacocks court hearing report was posted, I did a bit of digging and there is a fair chance that this is further grounds to reject the vehicle and claim a refund/replacement because it does not comply with road worthiness laws, EPA laws and is not "as described by the retailer" because it is not Euro V compliant, as advertised.

This is exactly what I have been saying for quite a while.
There are a lot of people complaining but very few are doing anything constructive.
Get 10 people together with independant reports and then go straight to the media.
These arrogant arseholes need to be taught a lesson.

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