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I too am looking for a good VW service dealer in the Blacktown area.
I bought my Caddy Maxi Life from Nepean Motor Group Penrith, and found their salesmen very good, polite and accommodating, even 12 months after purchasing the vehicle from them. The service department is more like what you find coming out of the deep water ocean outfall from the North Head Sewage Treatment Works.
I just had my 15,000 km service there and EVERY issue I raised (all confirmed by the salesman I bought it through) was marked as essentially they have done what they can and if it persists then it is normal for this type of vehicle.
The issues:
A refusal to change up from 2nd gear after stopping on a hill and then driving up. They say they applied a software update but no sticker or other way of knowing it was done. WHen I asked if the software update had fixed the issue, they said they did not test it after it had been applied.
Still on the transmission, there is an excessive delay from applying accelerator position to the time the clutch starts to engage when reversing. This makes reversing up a hill extremely dangerous. Once again, they say that there is no way they can change anything, as it is standard for the type of vehicle.
Page 61 of the owners manual clearly says that the ignition switch turns off power to the cigarette lighter and accessory sockets, only in reality they all remain powered up after turning the ignition off. This has been confirmed with the same excuse as above. The report says that if I wanted to change it I would have to do it at my cost. As a service department, they did not even give me a quote for them to do it. Evidently they have no need to do take in any more money.
The last thing was the sound which apparently turns out to be because the tyres have gone out of round in multiple spots. Remember, this is a 15,000 km service, but they said they don't know what is causing it, and that was that. They did not do any investigation at all.
I was talking to a colleague at work whose wife has a VW Eos. Well, she has reported EXACTLY the same issues to her dealer,and guess what? She has been told that this is standard operation for a "sports car" type vehicle!
Because they say these are all standard operating parameters for whatever type of vehicle happens to be being serviced, there is no registering it as a warranty issue. It looks like EVERY issue is treated this way.
So the $365 was pretty expensive for an oil change and filter. There is no way I can tell if anything else was done to it. As far as they are concerned, they have fobbed me off for another 12 months.
So, forget the convenience of a loan car, or a courtesy bus the cost of a taxi is nothing. You need to find a good, reliable and honest service centre for your VW.
As things stand, if I had the money I would buy another car, only it looks like I will have to just put up with it. I don't mind paying for work to be done. I think it is outrageous that a company can take your money and then do nothing under the excuse that it is standard for the type of vehicle.
"If can't get behind your troops, feel free to stand in front of them..."
Originally Posted by wai
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