I don't understand how people think... and i certainly don't understand why everything is setup to make life harder instead of easier.

Let me explain.

Today i watched a kid push a trolley into my polo. Now the kid didn't do it on purpose, he pushed his trolley into the stack... then the stack went by itself into my car. It didn't cause alot of damage... a small dint (much like a car door, and 1/2 cm scratch to go with it). Now watching it happen, i think isn't as bad as finding it 2 weeks later when you wash the car and wonder when and where... obviously i was kind of upset, but accidents happen, however the reaction of this kids mother really rubbed me up the wrong way.

When the trolley hit the car, the mother who had been watching the whole thing asked the kid if he was ok... didn't seem to care that the car had been hit, and i was a little distressed. She didn't respond to me suggesting she should be worried about damaging other people property, she just started to leave. No apology for the kid (which i guess is forgivable, he was quite young (10-14) and probably a little scared), no apology from the parent (which i think is certainly not forgivable)... just started to drive off. At this point i saw red, start shouting and abusing her, ranting about respect of people property, setting example for her children a little overboard maybe, but considering she wouldn't apologies on behalf of her kid for damaging a car i was pretty pissed. We had a heated exchange, and she said it wasn't anything to do with her, was entirely the shopping centers fault for having trolleys around.

Anyway, up until this point i wasn't really going to do much about it, very small scratch hardly worth the trouble, annoying but not worth the trouble, however because she was such a bitch, i felt that it was worth the trouble. I took down her rego, and details and contacted my insurance company.

Its at this point i just don't understand why the systems in place are in place to make my life harder. The insurance company said because it wasn't done intentionally, and she most probably won't admit to it (even though myself and a friend witnessed the entire event), then they really can't get her to pay and i will have to pay the excess. They didn't seem to understand my comparison with real car accidents, where no-one intentionally has the crash, and no-one admits fault, yet someone always gets screwed. They suggested the only thing i can do... assuming the damage is greater than my excess... is to get them to write a letter to the shopping center asking them to pay... but that a) wouldn't work and b) isn't really fair on the shopping center.

I was really pissed at this point, and phoned the police to see if anything could be done... they can't do anything because it was the child that caused the damage, apparently, not an adult.

So it seems children can damage whatever they want (intentionally or unintentionally) without any repercussions. Trolleys can be thrown into cars and so long as it was an accident and you don't admit you did it, also without repercussions.

The general public, from my experience are a bunch of idiots that have no respect for anyone, no time for anyone but themselves. Won't apologies when they have clearly done something wrong... i just don't understand.

If i damaged anything, i'd apologise, leave a message, i'd pay for anything i'd done, its common decency... i work damn hard to pay for my car, i'm i get very upset when it gets damaged.

I hate idiots.