Digging up an old thread I know.
Recently had a major service carried out at VW Village, can't say I was 100% happy with them. I was happy that the price was cheaper than what I was told, and they didn't seem to forget anything (that I have noticed). Wasn't happy that I had to ring them an hour after it was meant to be finished only to find it was ready to be picked up, not to mention the mess they left behind from changing the cabin filter.
Found them good but not great.