
Originally Posted by
ratedr
If you develop that relationship, you get freebies and higher level of service. Eg, fitting of light bulbs, free car washes and go further in offering their service...
Thats one hell of a generalisation: I have over the years used a single dealer for 3 different cars (same brand,different models) and was on a first name basis with most of their staff including the manager, yes I was treated well, and paid for every single thing they did on the car and as for the free car wash, for what I paid in servicing they should have polished the car as well, there were no freebies.
As for the last car I had, before the VW . yes they had a fancy waiting room and even gave you free coffee while waiting for your car, but as for servcing the car, they left a lot to be desired.
If you have found a good dealer, then stick with them, I haven't decided who will do the servicing on my car, but I do know I won't be returning to my original dealer, because their performnace in fixing a few warranty items left me cold.
mk VI GTI, manual, reflex silver, basic
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