classic VW chatswood servicing.

[neil]

Hi team.
Still waiting for the arrival of the jetta.
Still learning heaps from this site.
looking at others experiences with the servicing department at Chatswood VW.
I'm in a good situation i can have my car serviced in Newcastle,Central Coast,
or Chatswood.
Out of five VW dealers my experience with the sales at chatswood has been
the best and would like to give there servicing a go. would appreciate some
feedback but also understand the legal aspect of libel comments.
Neil.

[syncro]

Hi team.
Still waiting for the arrival of the jetta.
Still learning heaps from this site.
looking at others experiences with the servicing department at Chatswood VW.
I'm in a good situation i can have my car serviced in Newcastle,Central Coast,
or Chatswood.
Out of five VW dealers my experience with the sales at chatswood has been
the best and would like to give there servicing a go. would appreciate some
feedback but also understand the legal aspect of libel comments.
Neil.

I'd pick Central Coast.

[angry shot]

i've been using CCC at artarmon for 2 years or so with my Bora and can recommend them to the point that they haven't made any mistakes. i can't comment on the costs however because i haven't serviced a VW anywhere else

[neil]

Thanks guy's.
Neil.

[Bazzamon]

Dont go near Newcastle........ Very poor product knowledge, disinterested & very slow...... I think there may be the usual V8 mentality there.

[anarchycamp]

I have taken my car there for a couple of services although usually go to Derek @ European Autotech in Mona Vale.

Ive gone to CCC for warranty work or when i needed to for convenience sake as i work about 2kms from there. Everytime they have been professional, on time and did what they said they would do and did it well. They do charge a lot more than say someone like Derek though.

For me I would choose someone with intricate VW knowledge like Derek although if you have to go to a Dealer, they are decent. ;)

[vwgolfmk1]

i went to ccc to get a quote for the to fix my instrument cluster and they said $1500, then i ended up going to a local auto electricion and he did it for $430, so they're very expensive but they probably do a really good job.
ross

[rennenhaus]

Dont go near Newcastle........ Very poor product knowledge, disinterested & very slow...... I think there may be the usual V8 mentality there.

I disagree

I use Kloster VW in Newcastle, and they're product knowledge has been great. Have you delt with them before? They're very personable, helpful, and on more then one occasion have got above and beyond the call of service.

Pm me if you have questions about them, I can explain more....

[neil]

I can't believe people still haven't got the message about CCC... *sigh*

:P

They may have a better message board, but the members are better here.

CCC must have really P'd you off??

[Golf Loon]

Better message board there too :P

Why dont you just go back there then??

[tommymac]

Why dont you just go back there then??

haha snap! ,

There parts depo is good tim and erm alan i think but can't afford to service mine there! the beauty of an old VW is you can take it apart and fix it yourself! (zipties)

[jets]

The only time I spoke to CCC was to ask about timing belt change on the T4 I had just purchased. They wouldn't tell me anything & just hid behind privacey laws---not impressed. When I spoke to my dealer about it they said given the same circumstances they would try & help.

[rennenhaus]

last time i spoke with CCC

the salesman wouldn't give me their best price on a Polo GTI without first me giving him my Credit Card number.

needless to say, i didn't ....

[anarchycamp]

got my Polo from CCC, were negotiable on price....

just got my DSG service there and were helpful enough, have got to know a couple of the service guys there, i think that helps. They are pretty busy a lot of the time so can see why some of the service levels may drop...for service i still say go to a Derek or a Seb of you can....is just too far out the way for me these days. :(

[geegala]

My friend have been a loyal customer of the service centre (artarmon), they provide pickup and drop off from and to the train station, a better than nothing complimentary car wash.

My golf had a health chk done(last december) at the same place under her recommendation, got into the car, found out they forgot to reset the service warning, then checked outside of car body, fine.. no scratches... drove off at around 5pm , got stuck in traffic on the bridge towards city, got the chance to look around inside the car, found finger prints on the upholstery (they come off easily with a damp cloth and a bit of rubbing) and whats worse is a cut on the sun visor, 3-4mm cut... rang the office straight away, outside office hours, why not... sent them an email after i got home, bounced back with invalid address even though i have used the given on their card... drove back first thing in the next morning, complained to the service consultant, he then took a look and insisted the cut has nothing to do with them, they don't take tools in to a car when doing health check... wow, i asked him what about the sticker on the windscreen, surely they used some sharp tools to take it off.. and when they're peeling the sticker with one hand , the other one holding the sharp tool leanded towards the sunvisor... and he even asked me "a u trying to blame this on us?" , i replied all i am saying is it wasn't there when i brought in the car for the health check, then he tried to get away saying he had a lot of customers have similar problems, crack by itself(what a cracker, for a new car?)... they will get a guy from the volkswagen office to come for an inspection... said he'll call back in a month time (coz everyone's on holiday), waited till the end of january... no call as expected, called him a couple more times, reception said he's in a meeting or at somewhere doing something else, will get him to call back, of coz after a few more calls to the reception --- he returned my call, said no response from the head office yet, still waiting blablabla, and will call them again to chase up for me... here i am in March 2008, and still no call even though i've left him messages to call me again... i must be too busy of a man to get to on a phone or he's just trying to ignore the case here... calling their office again and will ask for the head office's no. this time... searched on the net and no luck finding the head office's telephone no. .... better to get your car serviced in the early morning so you can have time to scan thru ya car and look for any problems

[Mr ©harisma]

The previous owner of my 4motion went there and they are expensive and do very little. He needed to replace the front CV boot and it cost over $250 just for labour. I am getting a new boot on the other side fitted for $130??
New standard VW front rotors where quoted at more than DBA 4000 series ( over $250ea )
$99 Labour to fit rear brake pads
The car was constantly there getting things re-done.
The list is rediculous and goes on ( I can send you the list of stuff if you want )...

Central Motor group are great at selling, crap at service. Have had a few issues and a lot of bad experiences by other people. Under warranty you will have no problem though as it is their problem.

The is also a place in Erina that does servicing. I have heard rave reviews but of the 2 times I have asked for help they where a bunch of tossers. The new Audi at the base of Kariong hill might be another option for servicing.

Klosters are actually pretty good, the strip of road is really V8 free ( with the exception of Ford which is across the road and BMW ). They know their stuff and their services are generally pretty good ( thats where I have gone for the last 2 years ). Most of the workers commute from the Central Coast anyway so the bogans are not around.

[Mischa]

ccc will take your car for way too long, charge you way too much and not do a good job... in my experience :)

[neil]

ccc will take your car for way too long, charge you way too much and not do a good job... in my experience :)

Hey Mischa
Have you had your 6 month health check yet from CCC.
They want $92.00 just to look and top up the oil.

Oil still at full and I don't have any warranty issues. Not even a rattle.
I feel I have missed out on something with having no rattles like most others.

[Mischa]

Hey Mischa
Have you had your 6 month health check yet from CCC.
They want $92.00 just to look and top up the oil.

Oil still at full and I don't have any warranty issues. Not even a rattle.
I feel I have missed out on something with having no rattles like most others.

i laughed at him when he said to bring it in for the 6 month service lol. no way am i going to hand over my car to them unnecessarily. its daylight robbery what that place charges. thats lucky for you that you dont have any issues :) my oil is still at full after 8000kms too... looks like the proper run-in is workign eh? im changing the oil on it this weekend though. ill probably post up a diy for those not confident to touch anything on a new car :cool:

[neil]

i laughed at him when he said to bring it in for the 6 month service lol. no way am i going to hand over my car to them unnecessarily. its daylight robbery what that place charges. thats lucky for you that you dont have any issues :) my oil is still at full after 8000kms too... looks like the proper run-in is workign eh? im changing the oil on it this weekend though. ill probably post up a diy for those not confident to touch anything on a new car :cool:

A Write up would be good.
Always done my own but looks a bit scary when you lift this new hood.

[passatwagon18t]

Im sorry to say but there would be easy be half an hour labour to do the health check plus they put it on the vas 5052 check tyre pressures,all levels,stamp the log books,do a safty check on the car,test drive it etc they cant work for free sorry to say... go ahead and do your own oil changes are you putting in the right oil in to start with it makes me so pissed off when people think that dealers charge way to much but you have got to remember they have the latest tools to work on the cars plus its cost them a hell of a lot to open the doors every day..

[Mischa]

Im sorry to say but there would be easy be half an hour labour to do the health check plus they put it on the vas 5052 check tyre pressures,all levels,stamp the log books,do a safty check on the car,test drive it etc they cant work for free sorry to say... go ahead and do your own oil changes are you putting in the right oil in to start with it makes me so pissed off when people think that dealers charge way to much but you have got to remember they have the latest tools to work on the cars plus its cost them a hell of a lot to open the doors every day..

we obviously all have experience with chatswood classic cars here. sure they check if all the screws are still screwed in and that the car still has 4 wheels and for that their services are priceless. hell lets spend 1000$ for them to stick it on a hoist for 5 minutes. the first check DOES NOT mean an oil change its just a rape your wallet check.

and we're not all blundering idiots when it comes to cars ;)

[95vr6]

I called ccc service for a price to change the oil in my new T5, quoted $160-$200 just for labour, plus parts. I called Central coast vw , quoted $44 labour plus parts. Am i paying for there next christmass party at ccc or what?

[VW_SERVICE_MGR]

Hi Guys,

I do know of CCC and know they are one of the best VW service dept's in Syd. The health check is one way of stopping owners ringing up at 8000kms saying the engine oil light is on and i want an new car because its using to much oil compared to (insert make & model here).

Unlike most people on the forum not everybody knows how to check and correct levels or what to put in them. This is the service dealers provide.

Dealer servicing is designed to taylor for customers who do nothing to their vehicle. Could you see the owner of a V10 T changing oil and filter or even fuel filters?

Our staff cost alot to keep, our facilitys cost alot to run, the pressure of increasing budgets never stops, the saying goes "you are only as good as your last month". All this and also keeping the VW ISO certification, our DIA or customer satisfaction up to VW standards.

The best thing about dealer servicing is you have the backing of the dealer, VW Australia and the dealer network, not to mention the extra good will if something goes wrong out of warranty also one of the best parts warranty of any brand in Aust.

Please think of the dealers in a good light, we try to make you happy. We have bus drop off's, car's for use, coffee, tea and everything else that may keep you comming back.

As my boss once told me " we can do anything you want, but it depends on what you want to pay".

Sorry to off load on everybody but just had to say my bit.

Thanks for reading.

[neil]

Hi Guys,

I do know of CCC and know they are one of the best VW service dept's in Syd. The health check is one way of stopping owners ringing up at 8000kms saying the engine oil light is on and i want an new car because its using to much oil compared to (insert make & model here).

Unlike most people on the forum not everybody knows how to check and correct levels or what to put in them. This is the service dealers provide.

Dealer servicing is designed to taylor for customers who do nothing to their vehicle. Could you see the owner of a V10 T changing oil and filter or even fuel filters?

Our staff cost alot to keep, our facilitys cost alot to run, the pressure of increasing budgets never stops, the saying goes "you are only as good as your last month". All this and also keeping the VW ISO certification, our DIA or customer satisfaction up to VW standards.

The best thing about dealer servicing is you have the backing of the dealer, VW Australia and the dealer network, not to mention the extra good will if something goes wrong out of warranty also one of the best parts warranty of any brand in Aust.

Please think of the dealers in a good light, we try to make you happy. We have bus drop off's, car's for use, coffee, tea and everything else that may keep you comming back. Can you compare this to Seb's or anybody else without charging something.

As my boss once told me " we can do anything you want, but it depends on what you want to pay".

Sorry to off load on everybody but just had to say my bit.

Thanks for reading.

Hi Service manager and welcome aboard.
Nice to have your expertise and hope you stay around.
Most likely you are going to cop heaps from our members for a while.
VW's are great cars but from the majority of threads this has been let
down by VWA and Service departments.
Hopefully you will stick around and be able to have your say on matters
relating to our issues.
Might be worth another thread introducing yourself to all the members
and let us know what big discount:D you can offer us from your dealership.
Neil.

[VW_SERVICE_MGR]

Hi Service manager and welcome aboard.
Nice to have your expertise and hope you stay around.
Most likely you are going to cop heaps from our members for a while.
VW's are great cars but from the majority of threads this has been let
down by VWA and Service departments.
Hopefully you will stick around and be able to have your say on matters
relating to our issues.
Might be worth another thread introducing yourself to all the members
and let us know what big discount:D you can offer us from your dealership.
Neil.

Thanks Neil

Just happy to give advice and maybe shed some light on various matters.

Cheers

[Mr ©harisma]

Yeah welcome to the forum dude.

I think ill sum it up in a summary. "I don't mind paying for a service as long as I know it will be done right and without drama."

One example ill give is from another dealer ( who shall not be named ). Apparently I needed a new alternator, from the "Alternator Workshop" error message. I asked if they could check if the alternator was the problem which they said it was. I ask if it could be repaired and they said no. I asked for the alternator back so I could get a second opinion and they refused. I then said fine ill take it to a local auto electrican only to get and I quote "The alternator in the Bora is in a very difficult spot. We have already taken it out and for us to put it back together is going to cost you as if we have fitted a new one so you should just replace it."

The cost for me to get it fitted from the un-named dealer was $2100 fitted for the Bosch. Now, lucky I know a guy there who did it at trade price, $1500. It also took them over 6 weeks to find and fit the part. I managed to sneak a peak at the invoice from the auto electrican they out sourced it from and it was for only $600ex gst labour ( which I got charged $800+ for apparently a VAG check that never got done as I found out ). Im sorry vw dealer but who is ripping off who here?

This is why I am now using my local machanics, auto electicians and brake specialists to look after my car as I know if they do something, it will get done. I am saying that from being to 3 VW dealers....