artcrime
31-10-2009, 08:35 AM
Crikey this forum is a wee bit quiet, anyway here goes. my eos jams just about every time I put the roof down - a hatch gets stuck, I can slam it open and the roof keeps going, though once or twice I have had an error appear on the display along with a fault number.
The second issue is that the easy-entry seats have stopped working, they are meant to go back to their original position once you let someone in.
I took the car to a dealer to have these things looked at.
They had it for 3 days, they said they could not fault the roof, which makes me wonder how many times they tried it and if they even looked at the fault log, I am assuming there is one.
And they replaced both front seat bases.
The passenger seat is a little better than it was but the drivers is hopeless.
Prior to taking the car to the dealers I printed out a tech note on the seat thing (from VW) & also a tech tip. Both articles stated that the problem with the easy entry seats was a known one and that they just required adjustment.
The article then proceeded to detail that adjustment.
When I went to pick up the car I showed the tech tip to the service tech, and he didnt know what it was. Well WTF !!
I wont say who this dealer wes, but if I say inner south eastern suburb. you may be able to guess.
To me this is a pretty damning indictment of the dealer.
It appears that they did not check any fault log, and had not even heard of the tech notes published by the manufacturer, let alone familiarised them selves with the damn things.
I know that there are lots of different vw models and that its difficult to be up to date on all models let alone even a few. but if you had a fault condition you had not encountered b4 would you not as a matter of course look for a tech note ?
.
Can anyone assist with a better dealer ?
Thanks
A|C
The second issue is that the easy-entry seats have stopped working, they are meant to go back to their original position once you let someone in.
I took the car to a dealer to have these things looked at.
They had it for 3 days, they said they could not fault the roof, which makes me wonder how many times they tried it and if they even looked at the fault log, I am assuming there is one.
And they replaced both front seat bases.
The passenger seat is a little better than it was but the drivers is hopeless.
Prior to taking the car to the dealers I printed out a tech note on the seat thing (from VW) & also a tech tip. Both articles stated that the problem with the easy entry seats was a known one and that they just required adjustment.
The article then proceeded to detail that adjustment.
When I went to pick up the car I showed the tech tip to the service tech, and he didnt know what it was. Well WTF !!
I wont say who this dealer wes, but if I say inner south eastern suburb. you may be able to guess.
To me this is a pretty damning indictment of the dealer.
It appears that they did not check any fault log, and had not even heard of the tech notes published by the manufacturer, let alone familiarised them selves with the damn things.
I know that there are lots of different vw models and that its difficult to be up to date on all models let alone even a few. but if you had a fault condition you had not encountered b4 would you not as a matter of course look for a tech note ?
.
Can anyone assist with a better dealer ?
Thanks
A|C