Warranty Issues?

[Pullstarter]

Hey Guys,
Thought i'd start an issues thread (hopefully it won't have any replies :)). Anyone had any issues as yet with their Tigs and had them fixed under warranty? Any known problems we should be aware of?

Cheers
Simon

[Arctra]

I have only discovered one fault since taking delivery of my Tig, and it's far from a show-stopper. One of the air vents fins is broken! I couldn't be bothered going straight away to get it fixed, I figured I'd just wait till my 7500km voluntary service to get it sorted. Will let you know how that goes.

[Tigga1]

the right rear window switch is falling into the door, you can still operate but with some difficulty.

Not a real issue, as I rarely have passengers in the back and can still operate from the front. Will have it checked at 30k service.

[mostro900]

When I first picked up the Tig - the rear door external door handle would get stuck in the out/open position. When you would then close the door, it wouldn't close properly. A little bit of grease solved the very minor issue.

Major issue this morning...went to start the car and the lights came on and then everything went dead. VW Assist are on their way - will update once they look at the car. Could be battery, but it's only a few months old...

It make explain why the sunroof curtain was playing up, but then it cold just be an electrical fault, anyway more in an hour or so.

Update: Battery terminal was loose, so contact wasn't being made properly. 2 second fix, d'oh! Sunroof curtain still not working though.

[Sanman]

Batteries are often disconnected during shipping. The dealership should be given a swift kick. as it should have been checked during Pre-Delivery.
As this stops you dead, it should be treated seriously by VW.

The outer rear door handles make a loud clonk when vigorously pulled.
The front ones do not - makes me think some cushioning is missing from the rear handles.

With your left foot sitting on the foot rest, kick your foot left and the panel makes a nasty flappy loose sound.

Sometimes the ignition key wont rotate that last 10 degrees to allow it to then be removed. Does not seem to be related to the steering lock.

Auto wipers are somewhat inconsistent as to when they operate.

The Tailgate requires a lot of force to close - you really have to get a good stance and grip.

[clip]

Sometimes the ignition key wont rotate that last 10 degrees to allow it to then be removed. Does not seem to be related to the steering lock.

The Tailgate requires a lot of force to close - you really have to get a good stance and grip.
I thought it was just my tailgate. Maybe an adjustment?

My ignition switch is fine, but I had a new Golf on loan when the Tig was being serviced, it was hopeless to get out. Had to turn it off, then turn ignition back on, and then off again to get it out!

But apart from the tailgate needing to be closed very firmly, I've not had a single fault with the Tig.

It's really nice when everything "just works" (unlike my Honda that went through a main ECU, ignition relay, auto trans ECU and a coil pack :blowtorch:).

[Pullstarter]

Batteries are often disconnected during shipping. The dealership should be given a swift kick. as it should have been checked during Pre-Delivery.
As this stops you dead, it should be treated seriously by VW.

The outer rear door handles make a loud clonk when vigorously pulled.
The front ones do not - makes me think some cushioning is missing from the rear handles.

With your left foot sitting on the foot rest, kick your foot left and the panel makes a nasty flappy loose sound.

Sometimes the ignition key wont rotate that last 10 degrees to allow it to then be removed. Does not seem to be related to the steering lock.

Auto wipers are somewhat inconsistent as to when they operate.

The Tailgate requires a lot of force to close - you really have to get a good stance and grip.

My tail gate only requires the lightest of force to shut it, I think you guys should be asking about that at your next service.

I find with the auto wipers if they aren't turning on when you want them to give the stalk a nudge to the off position then back to auto, seems to work on mine. Almost like they need "waking up"

[clip]

My tail gate only requires the lightest of force to shut it, I think you guys should be asking about that at your next service.
ahh, thanks Simon, was hoping they weren't all the same. You really have to slam mine very firmly to get it closed. Might have a look myself as I just had it serviced and forgot to mention it.

[Pullstarter]

Once mine gets passed the strut fulcrum i just let it go and it shuts itself. Should just need an adjustment I reckon.

I did have an annoying rattle in mine when I first picked it up, only happened when there was no one in the front passenger seat. Eventually I figured out the belt buckle was tapping against the centre console, a quick bend and she was all good :) Although I do have a very minor rattle from the front passenger side door trim. I think having been taken on and off twice now for stereo and tinting something may not be clipped in properly, will have to check one of these days I guess. But it is VERY minor and barely audible, but I'm a fussy barstood :biggrin:

[Sanman]

I did have an annoying rattle in mine when I first picked it up, only happened when there was no one in the front passenger seat. Eventually I figured out the belt buckle was tapping against the centre console, a quick bend and she was all good :)
I forgot, I had this fault too. You'd think VW would have found this one out early in the test programme

[Pullstarter]

I forgot, I had this fault too. You'd think VW would have found this one out early in the test programme

You'd think the $3000 you pay for pre delivry would cover it too huh? :brutal:

[Bayman]

The Tailgate requires a lot of force to close - you really have to get a good stance and grip.

You must be really unlucky. Get it fixed. My wifes Golf MkV is a bit like that but my Tiguan is fantastic, just lower it to where the struts are equalised and the tailgate just closes with letting go, about a foot away from striking shut. Magic! and does it every time. I am so thrilled about this.

Don't forget chaps, when you shut the car up and hold the remote button down, the sunroof shuts from even full open and the blind shuts as well. (Just in case you forget in a car park or the rain is coming before you get to the car in time.)

[Bayman]

I forgot, I had this fault too. You'd think VW would have found this one out early in the test programme

Anyone got a fix for this as I have 18in New York alloys that make going over speed humps really annoying as the buckets hit the B pillars.

I have an RHS dash air vent at the front with a really small chipped paint on the edge. Took me 2 weeks to spot it as it is hidden by the steering wheel, but I guess like some of us, once you spot a defect it stands out saying I paid $50K for this defect, I asked the dealer but they tried to say the dash would have to come out. Personally to me it looks like it clips out.

One point I would like to know is if anyone hears the door rubbers creak in the morning when reversing out of my driveway over an incline (body twisting). I have a sunroof which probably weakens the body, but I never noticed it when new, after 10 weeks seems to be worse, so I might armoral the door rubbers.

I had a rear boot trim replaced last week cause the dealer scratched it putting the tow bar in and removing the boot floor. Take care chaps as the rear plastics mark real easy, especially with suitcases, at least mine was replaced after I marked it myself. Dealer did a good job.

Also anyone who wants to fit the chrome baggage hooks PM me for the part number. Cost me $36, but I should have had it out with VW Aust.
The dealer told me a story of 2 brothers bought Golfs R32 I think. VW stopped fitting some wheel bit and one missed out and complained. VW should make good when they are caught out, but as we all know the fine print has "subject to change".

[clip]

One point I would like to know is if anyone hears the door rubbers creak in the morning when reversing out of my driveway over an incline (body twisting). I have a sunroof which probably weakens the body,
Yep, I don't have a sunroof and mine is very noticeable. As I've said before, I think there's a fair bit of flex in the chassis of the Tig. I wouldn't be getting too carried away with one. And for what they weigh, I expected a little more rigidity.

[lemonlimetaing]

Check out my problem here, I may have a "lemon" car but you would think the dealer or VW themselves would help, but no that would be way too much for them.

http://www.vwwatercooled.org.au/newforum/upload/showthread.php?t=33872

[Dilusi]

I have just had my 30,000kms service (2009 147TSI) and to date have not had any warranty issues at all.

I haven't found many warranty issues on this site that would cost more than a few dollars to fix and wondered about others warranty experiences. I am planning to keep my Tiguan for a few more years and am at the point of deciding on whether to spend some money on extended warranty or ECU upgrade.

Any big ticket claims I need to be aware of?

[NZTiguan]

I have just had my 30,000kms service (2009 147TSI) and to date have not had any warranty issues at all.

I haven't found many warranty issues on this site that would cost more than a few dollars to fix and wondered about others warranty experiences. I am planning to keep my Tiguan for a few more years and am at the point of deciding on whether to spend some money on extended warranty or ECU upgrade.

Any big ticket claims I need to be aware of?


I had a steering rack replaced that evidently would have been a NZ$6000 bill and they're just playing with my park-assist that's playing up (at 3 years though). I'm keeping my Tig as I'm not convinced the DSG is any advantage to me so I'm looking at getting an extended warranty (not available through VW but is available through our VW agency).

Cheers

[Dilusi]

I had a steering rack replaced that evidently would have been a NZ$6000 bill and they're just playing with my park-assist that's playing up (at 3 years though).

Thanks Derek ..either of those would be well worth having warranty cover.
What do you mean by your park assist "playing up"?

[NZTiguan]

Thanks Derek ..either of those would be well worth having warranty cover.
What do you mean by your park assist "playing up"?

Basically it's not working. Seems to have been caused by the change of rack but we're not certain of that as I don't use it a hell of a lot (I'm in a small town and do less than 10,000k pa). Went in for its final service under warranty last week (3 years) and they tried everything to fix it (everybody thought it was a coding issue but not so) without success, so they're waiting for info from Germany on where to go next. I'm not worried, the Tig (other than the rack) has been ultra-reliable and this "issue" is obviously not a common one as i haven't read about it anywhere else on the various forums. May well end up being one of the parking sensors playing up or something else that's a $10 part !!

Cheers

[Tigger]

Hi all,

I have a had a few issues...some of which Ihave mentioned in earlier posts:
125 TSI manual. now has 65,000kms

Engine light kept flashing on... traced to a faulty manifold sensor (or something like that). Replaced under warranty
Loud squeaking and grinding (that sounds like springs without oil, or rusty gate hinges) whenever I go over bumps or speed humps at the front end... Turned out to be control arms they said...replaced under warranty. I have been complaining about this for over 35,000kms!!
Sounds like the rear left speaker is not sitting in correctly, or a plastic shroud somewhere near the speaker is vibrating when the stereo is on, esp if it is a track with loud bass. They cant trace it....

Thats the main things so far....

[aussietig]

I also experience some knocking feeling & sound from the front when changing direction at slow speeds in car park at full lock.

It feels like spring has just popped out of the mount or something just straining and popping at full lock.

Will be bundling this with my parking sensor issue!

[Tigger]

hey aussietig,
which dealer do you go to?

[aussietig]

hey aussietig,
which dealer do you go to?

I don't normally!

But the closest one to me is Wally World.

[Tigger]

Yep, they are the Turkeys who cant get my car right...even after countless opportunities to do so...

I will be going to CAMDEN GTI from now on for all services and work. I only use 'wallyworld' for the warranty stuff now...

[hatchy]

I have an annoying problem.
The front driver visor will only stay in 2 positions - either in the 'parked' position, or the vertical position.
Very annoying for those times when the sun is just in your eyes, and perhaps the visor angled forward agains the screen would do.
I've had it replaced once under warranty - second one just did the same.

Also i've notice that the driver lumbar support does not stay on. I put it fully on, and if i'm on a long drive will have to put it back to fully on from about 2/3 on after only half an hour. Of course I have asked that this be replaced or fixed - that was 10,000Km ago. I think i'll be really kicking up a stink about it next service.

Otherwise all seems to be good.

I do hate the lag time that happens when going through music on an SD card. Apparently that's 'normal'

[Tigger]

I just got mine back from Wallyworld (as aussietig so correctly put it).

They replaced the two control arms in the steering / suspension, as well as a few other things like tierod ends that had worn loose...
Dont know why they wore as they did. I never really go off road, and never abuse the car at all.

The loud squeaking and grinding noises have now dissapeared....THANKFULLY after 35,000 kms of bringing it to their attention.

Oh, and they damaged the car again while it was in! the weather shields were unstuck after the car washers touched it!. Funny that, cos when I took the car in, I had just fully polished it in the most detailed way too. It was the cleanest car in the entire lot...so dont know whay they felt it even needed to be washed!!!!
That now makes every single time they have the car, something gets damaged!!

[aussietig]

I just got mine back from Wallyworld (as aussietig so correctly put it).

They replaced the two control arms in the steering / suspension, as well as a few other things like tierod ends that had worn loose...
Dont know why they wore as they did. I never really go off road, and never abuse the car at all.

The loud squeaking and grinding noises have now dissapeared....THANKFULLY after 35,000 kms of bringing it to their attention.

Oh, and they damaged the car again while it was in! the weather shields were unstuck after the car washers touched it!. Funny that, cos when I took the car in, I had just fully polished it in the most detailed way too. It was the cleanest car in the entire lot...so dont know whay they felt it even needed to be washed!!!!
That now makes every single time they have the car, something gets damaged!!

Yes ... I suspect my front end noises will eventually turn out to be like your problems, if left to 35,000kms.

Only have under 5,000km at the moment!

Yes ... a real trap for young players!

Forgot to tell you ... you need to tell Wally to "Don't fcuken wash my car thanks!"

Furthermore, "Cause I can apply my own swirl marks to the body panels, with the orbital sander I have at home".

[Tigger]

Ah I love your style Aussietig!!

Funny thing is, I have repeatedly told them not to wash it, but they still do it!

I had asked the manager of service to be personally rsponsible for the key too...so God knows how the car washer got hold of it!

[ChrisJ]

Ah I love your style Aussietig!!

Funny thing is, I have repeatedly told them not to wash it, but they still do it!

I had asked the manager of service to be personally responsible for the key too...so God knows how the car washer got hold of it!

Same here. I hate that service department...when they washed mine thankfully didn't leave any swirls...

[Tigger]

I have just informed the lady who is the role of customer relations etc at the dealership about these and other issues relating to the care (or lack of) with my car.In all fairness, she is a very nice person, who takes the time to attend to things and always smooths over situations.

However, it seems that the follow through, and how this translates to the actual people doing the work is lacking...

Am waiting on her reply to see if Barloworld ever get my business again. At this stage I doubt it, and will indeed be chatting to a VW specialist instead.

[Transporter]

Ah I love your style Aussietig!!

Funny thing is, I have repeatedly told them not to wash it, but they still do it!

I had asked the manager of service to be personally rsponsible for the key too...so God knows how the car washer got hold of it!


When you tell them not to wash your car, you also have to tell them the reason why. The best is to tell that you have a very expensive wax system on your car and you hate the swirl marks and that you check for them after every wash. :grin:

Some dealers could have the touch free car wash and that could be even worst. I saw the Jeep (not ours) going in such a car wash, very dirty and within less than 1 minute it was sparkling clean. I rang the Chemtech rep. and ask about it and his answer was, mate, you really wouldn't want that chemical on your car.

[aussietig]

I rang the Chemtech rep. and ask about it and his answer was, mate, you really wouldn't want that chemical on your car.

I'm sure ... all cars end up being a Candy White! :D

[Tigger]

Yep, but at then end of the day, If we ask them reepeatedly not to wash it, we should not have to give a reason.
My car, my choice...

But i see your point Transporter.

I did actually tell them (truthfully) that it had just been polished and waxed two days earlier...AS THEY COULD TELL IF THEY OPENED THEIR EYES AND LOOKED AT IT FIRST.....