Fun Friday Story! Infotainment Control Unit Replaced!

[zzc2010]

Real Fun Story!

Took my car to dealer for first service.

Asked if there was a update for the infotainment cause the Apple Car-play sometimes black screen and stuck.

They did the update and broke the main controlling unit. It would not update anymore and kept getting error.

They decided today to replace the whole infotainment unit inside the glove box.

Cost was $5000+ and labors. Inside warranty of course.

A little software update, man. Well done, VW.

:facepalm:

[kamold]

Real Fun Story!

Took my car to dealer for first service.

Asked if there was a update for the infotainment cause the Apple Car-play sometimes black screen and stuck.

They did the update and broke the main controlling unit. It would not update anymore and kept getting error.

They decided today to replace the whole infotainment unit inside the glove box.

Cost was $5000+ and labors. Inside warranty of course.

A little software update, man. Well done, VW.

:facepalm:What version was on your previous unit and what is on your current unit?

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[zzc2010]

What version was on your previous unit and what is on your current unit?

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http://www.vwwatercooled.com.au/forums/images/imported/2018/02/9de158ea2b8a7ea1f202671a24fa457b-1.jpg

See the photo.

They tried to update it to K3332 and failed.

The car is with dealer and I will be picking it up this afternoon.



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[kamold]

http://www.vwwatercooled.com.au/forums/images/imported/2018/02/9de158ea2b8a7ea1f202671a24fa457b-1.jpg

See the photo.

They tried to update it to K3332 and failed.

The car is with dealer and I will be picking it up this afternoon.



Sent from my iPhone using TapatalkThe software version is truncated there at the top. It's 0687 or something similar

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[zzc2010]

The software version is truncated there at the top. It's 0687 or something similar

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SW Version was 0687.

You got anything more recent?

Mine was MY17


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[doc_777]

Your old unit will be refurbished, probably just a software glitch. Can then be put back into the pool of refurb units to be used on someone else’s car. Happens Moree frequently than you mit think.

[zzc2010]

Your old unit will be refurbished, probably just a software glitch. Can then be put back into the pool of refurb units to be used on someone else’s car. Happens Moree frequently than you mit think.

Totally understand the process.

The cost is still ridiculous.

[doc_777]

Totally understand the process.

The cost is still ridiculous.

Sure is. Although that is retail price for a new retail packaged item. The actual cost for a warranty fit of a reco unit would be in the hundreds I reckon.

Of course, you might have scored a new unit if there were no reco’s available :)

[zzc2010]

Just follow up.

Took the car back with new unit and SW version: 118X (1189 or 1186) can't remember.

Updated the Map data myself with 0068 V2

All working flawlessly

Cheers

[ozmale]

Moral of the Story, Never take your car back to the dealer. put up with the problem or get someone else to fix it.

I have never had a positive experience returning car to dealer.

E.g. no oil in car after service, replaced wrong rubber strip 3 times. Put old brake pads instead of new ones. Put wrong type of oil in engine. Car returned with someone else wheels on it. I am 60 years old and have had a lot of cars.

[zzc2010]

Moral of the Story, Never take your car back to the dealer. put up with the problem or get someone else to fix it.

I have never had a positive experience returning car to dealer.

E.g. no oil in car after service, replaced wrong rubber strip 3 times. Put old brake pads instead of new ones. Put wrong type of oil in engine. Car returned with someone else wheels on it. I am 60 years old and have had a lot of cars.

Hahaha. Those sound like hell of experiences.

What do you recommend?

Any good shops?

In Sydney please.


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[ozmale]

Hahaha. Those sound like hell of experiences.

What do you recommend?

Any good shops?

In Sydney please.


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These days I get all my work done at Warringah Brakes. Family owned mechanical service on the northern beaches since 1960's.

Chris

[zzc2010]

These days I get all my work done at Warringah Brakes. Family owned mechanical service on the northern beaches since 1960's.

Chris

Great to hear.



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[NPR]

My MY17's infotainment is now crashing every second day post the update intended to fix the crashing that happened every week.
Booked in for another 'update'

[zzc2010]

My MY17's infotainment is now crashing every second day post the update intended to fix the crashing that happened every week.
Booked in for another 'update'

What’s your version?


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[NPR]

What’s your version?

33402

I assume the right info is imbedded somewhere in this photo... This was after the last update software a couple of weeks ago.

[zzc2010]

33402

I assume the right info is imbedded somewhere in this photo... This was after the last update software a couple of weeks ago.

Seems quite old to be honest.


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[NPR]

Seems quite old to be honest.


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Figures. Which number are you looking at?

[zzc2010]

Went to the service and updated Discover Pro software to 1427