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veew
23-08-2017, 11:04 AM
Hi guys,

I just got quoted $2750, from the finance manager, for VW genuine extended warranty with unlimited kms.
It's easily $500 more than I expected to pay and thought people were getting them for $2100ish.

For those who have bought extended warranty, what did you get (VW genuine which is underwritten by Allianz or another 3rd party one) and how much. To make it easy if you can specify the spec of your vehicle (Trendline, Comfortline, Highline) otherwise if its in your sig I'll just refer to that.

Cheers in advance!

IsDon
23-08-2017, 01:17 PM
Personal opinion. Don't waste your money.

Effectively what these extended warranty schemes are is a way the dealer can tie you to his service department, and its inflated prices, while you pay for the privilege.

It's a plain and simple scam.

You have protection under consumer law that cover you for major failures after the warranty has expired anyway. The ACCC are enforcing this very point with Ford at the moment. Any minor failures you could fix yourself for significantly less outlay than what you pay for the extended warranty. You also save a lot of money by using an independent mechanic.

You find also that things you might think are covered by the extended warranty are the same that's covered by your initial dealer warranty but in many cases that's not the story.

Don't waste your money.


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smarty
23-08-2017, 01:57 PM
I paid $2k for the genuine VW extended warranty
I just wanted that extra peace at mind (personal preference)

VW Convert
23-08-2017, 03:14 PM
Effectively what these extended warranty schemes are is a way the dealer can tie you to his service department, and its inflated prices, while you pay for the privilege.

Regardless of value for money etc. in fairness to the VWA sponsored extended warranty, one is not tied to the dealer for servicing. The warranty remains valid as long as the vehicle is serviced by a qualified person in accordance with the service schedule. Of course, any extended warranty claim can only be processed by and work carried out by a VW dealer (not necessarily the selling dealer).

Cheers

George

IsDon
23-08-2017, 03:25 PM
Regardless of value for money etc. in fairness to the VWA sponsored extended warranty, one is not tied to the dealer for servicing. The warranty remains valid as long as the vehicle is serviced by a qualified person in accordance with the service schedule. Of course, any extended warranty claim can only be processed by and work carried out by a VW dealer (not necessarily the selling dealer).

Cheers

George

If that's the case I stand corrected.

Given VW, and most makes to be honest, propensity to try and wriggle out of even the normal new vehicle warranty if all servicing haven't been conducted at a dealership I'm surprised to learn that they aren't mandating dealer service for the extended warranty to be valid.

If that what it says in the fine print then fair enough. I'd get out the magnifying glass though to be certain.

Kachingg
23-08-2017, 03:30 PM
Regardless of value for money etc. in fairness to the VWA sponsored extended warranty, one is not tied to the dealer for servicing. The warranty remains valid as long as the vehicle is serviced by a qualified person in accordance with the service schedule. Of course, any extended warranty claim can only be processed by and work carried out by a VW dealer (not necessarily the selling dealer).

Cheers

George

Yep spot on don't go near the stealers oh i mean dealers for servicing the mark up is 67%!!
Yes 67% they only make a small profit on selling you the car apart from the paint protection rip off they try to get you with which is 70% profit for them
They make 75% of their profit in the service department my car is only going to see the inside of a dealership service center for warranty work if any is required 100% vw specialist mechanics for me thank you vry much
I also got the extended warranty for 2.3k mainly for all the gadgets and gizmos with the new cars if anything stuffs up i know its expensive but peace of mind and all that lol

Henry Ford once said i would give every family in the u.s.a a car if they would buy their parts only off me!

sharp
23-08-2017, 04:26 PM
They make 75% of their profit in the service department my car is only going to see the inside of a dealership service center for warranty work if any is required 100% vw specialist mechanics for me thank you vry much


Only dealers have the latest software/firmware and they never release them to third parties. If you want the latest updates unfortunately you have to pay the mark up. It's not ethical or even legal I know but that's how the industry works.

ACCC slams ‘widespread issues’ in car industry (http://www.caradvice.com.au/574438/accc-slams-widespread-issues-in-car-industry/)

veew
23-08-2017, 05:58 PM
Thanks for the feedback so far guys.

Spoke to another finance manager at another dealer, informed me the genuine VW extended warranty is $2000. This is only for vehicles not yet registered (ie. FOB which mine is). For cars already registered (demonstrator vehicles) then they can only be covered by aftermarket warranty which is $2750. Both of them are covered by Allianz Insurance.

Coming from a Mk7 Golf Highline (which had 3 clutches replaced in 3 years - only squeaked b/w 2nd and 3rd gear, never affected drivability), the extended warranty is just to put my mind at ease in case the DQ500 gearboxes have issues (which doesn't seem to be the case so far).

smarty
23-08-2017, 06:01 PM
I thought one was different to the other, the genuine VW warranty vs the one underwritten by Allianz.

I was under the impression the genuine one is no different to the factory 3 year one that if something breaks it will be covered and they just fix it at the dealership with no fuss to you. The other you have to fill out paper work and send it off to Allianz for assessment etc..

I could be wrong but

veew
23-08-2017, 11:01 PM
I've received conflicting information but I have the PDS for the Genuine VW Extended Warranty and on page 5 it states it is underwritten by Allianz Insurance.

The process in making a claim after the 3rd year may well be as you suggested.

This is the link to the PDS: SugarSync (https://www.sugarsync.com/pf/D3352325_08579146_870770)

I'm going to go through it fully soon but so far has a reasonable amount of stuff to help them wriggle out of a claim. Will decide after I've gone through the PDS properly.

smc67
23-08-2017, 11:59 PM
I've received conflicting information but I have the PDS for the Genuine VW Extended Warranty and on page 5 it states it is underwritten by Allianz Insurance.

The process in making a claim after the 3rd year may well be as you suggested.

This is the link to the PDS: SugarSync (https://www.sugarsync.com/pf/D3352325_08579146_870770)

I'm going to go through it fully soon but so far has a reasonable amount of stuff to help them wriggle out of a claim. Will decide after I've gone through the PDS properly.





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VW Convert
24-08-2017, 09:54 PM
I thought one was different to the other, the genuine VW warranty vs the one underwritten by Allianz.

I was under the impression the genuine one is no different to the factory 3 year one that if something breaks it will be covered and they just fix it at the dealership with no fuss to you. The other you have to fill out paper work and send it off to Allianz for assessment etc..

I could be wrong but

Genuine VW extended warranty is definitely underwritten by Allianz, has been for at least 11 years (unless things have changed recently.) Dealer has to get authorisation of Allianz before going ahead with the repair but there's no paperwork for the customer to fill in.

Cheers

George

smarty
24-08-2017, 10:47 PM
Thanks for clearing it up

Is it the same warrranty if you buy before the car is registered vs say at the end of your initial 3 year warranty and you want to extend it then

veew
25-08-2017, 09:30 PM
The difference is cost. Buying up front should cost $2050 (recently increased from $2000) however buying an aftermarket one (ie. anytime after delivery of vehicle) is more expensive. I've been quoted 2 different prices for the aftermarket ones; $2316 and $2750. Apparently those aftermarket ones are identical to the Genuine VW Extended Warranty. I've compared all 3 PDS' and they are identical.

My current dealer's finance manager states they only have the Genuine VW extended warranty for $2750 whereas other dealers have it for $2050. The one who has it for $2050 can't supply it for cars not bought at their dealership. The other dealer that has it for $2316 can offer it for new or 2nd hand cars (still within the 3 year warranty).

smc67
25-08-2017, 09:31 PM
Please let us know what u find in the small print. I'm debating whether to buy as well. With fully loaded 162


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SA_Tig
11-09-2017, 02:47 PM
Interested to see this. I got quoted $2000 6 months ago when I ordered my Tiguan. Now that delivery is close they advise price has gone up to $2750!!!! Not happy!



Hi guys,

I just got quoted $2750, from the finance manager, for VW genuine extended warranty with unlimited kms.
It's easily $500 more than I expected to pay and thought people were getting them for $2100ish.

For those who have bought extended warranty, what did you get (VW genuine which is underwritten by Allianz or another 3rd party one) and how much. To make it easy if you can specify the spec of your vehicle (Trendline, Comfortline, Highline) otherwise if its in your sig I'll just refer to that.

Cheers in advance!

VW Convert
11-09-2017, 03:00 PM
Interested to see this. I got quoted $2000 6 months ago when I ordered my Tiguan. Now that delivery is close they advise price has gone up to $2750!!!! Not happy!

They usually start with an ambit claim, tell them it's too expensive and you don't want it at that price so you'll do without. I'd be very surprised if they don't make a better offer. Make sure they understand you're prepared to walk away without it.

Cheers

George

adrianb
11-09-2017, 04:10 PM
If these 'extended warranties' have a PDS and are underwritten by an insurer (Allianz) it's an insurance product and not a manufacturers warranty? I think I've seen it called something like 'extended warranty protection' versus an actual extension of your factory warranty - indicating it's actually an extended warranty.

So basically, you're paying $2k for insurance against the cost of a repair IF the manufacturer admits to a warranty defect that rears it's head in year 4 or year 5 of you owning the vehicle (assuming these are 2 years).

If they don't admit to it being a warranty issue rather than wear & tear, then its pretty likely that it won't be covered anyhow. I'm pretty sure Allianz won't pay out a claim against your warranty/policy unless the dealer says it's a warranty issue.

Personally, it all seems questionable from a value point of view. Not something I think I'll be spending $2k on but really interested to hear from VW owners who have had repairs done and paid for under these extended warranties after the factory warranty has run out.

veew
11-09-2017, 09:43 PM
Please let us know what u find in the small print. I'm debating whether to buy as well. With fully loaded 162
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In the end I didn't get the extended warranty through my dealer. Southern VW have an aftermarket one underwritten by Allianz, the PDS looks identical to Solitaire's genuine VW warranty. The Southern VW one is $2200 so not much more than Solitaire's, $2050. The benefit of the one from Southern VW is that you can decide nearer to the end of 3 years if you would like to stump up the money for it.

Regarding the PDS, all the ones I looked at were identical except the one offered by Barry Maney VW in Mt Gambier which was different again in details and cost.
Essentially it boils down to the same points outline by John Cadogan: Should I Buy an Extended Warranty? — Auto Expert by John Cadogan - save thousands on your next new car! (http://autoexpert.com.au/buying-a-car/new-cars/should-i-buy-an-extended-warranty)

If you're happy to go ahead then do so. If I had bought another Golf, I would definitely get the extended warranty considering I had the clutch changed 3x in 3 years. The Tiguan doesn't seem to have the same clutch issues as it has a higher rated clutch, anyway touch wood! I'm happy to wait 2.5years to see how things go, the extra $200 cost for the warranty has been absorbed in advanced by the savings on the purchase price of the car.

The link contains the PDS' provided by the dealerships: SugarSync (https://app.sugarsync.com/iris/wf/D3352325_08579146_872553)

vwdriver
12-09-2017, 08:07 PM
I got the VW factory extended warranty $1818 ex GST looking at contract. The dealer has to notify VW Aust Group before delivery.
Like others - taking into account VW history of DSG issues, complex electronics and nav systems the 4/5 year warranty was for peace of mind.

John Deere
24-01-2018, 06:51 AM
I have had this warranty on a Golf GTI before, it was actually pretty good. Like anything with car dealers though, it really is only as good as your service advisor.

mr black
28-06-2018, 09:07 PM
Im considering if an extended warranty is worth the money.

Has anyone had any issues so far with 2nd Gen Tigs which has resulted in warrenty claims?

FastMitch
29-06-2018, 06:20 PM
For those who have bought extended warranty, what did you get (VW genuine which is underwritten by Allianz or another 3rd party one)


I've received conflicting information but I have the PDS for the Genuine VW Extended Warranty and on page 5 it states it is underwritten by Allianz Insurance.

This is the link to the PDS: SugarSync (https://www.sugarsync.com/pf/D3352325_08579146_870770)




Genuine VW extended warranty is definitely underwritten by Allianz, has been for at least 11 years (unless things have changed recently.) Dealer has to get authorisation of Allianz before going ahead with the repair but there's no paperwork for the customer to fill in.

Not sure if people can't read a basic PDS or are trying to spread misinformation, but the VW Factory Extended Warranty is NOT underwritten by Allianz or any insurance company

Page 3

"a 2 year unlimited kilometre extended, factory backed warranty" ... "The Extended Warranty is backed by Volkswagen Australia"

No mention of Allianz or any insurance company in regards to the extended warranty