PDA

View Full Version : DSG Problem, Car won't go into reverse



Vexed
30-08-2015, 12:09 AM
Hi guys,



It seems that I'm having a rough patch with my CC. Today I was parked uphill, I noticed that the car was sluggish when I left the curb... It felt like it was on the 2nd gear not the first. Anyway, I drove for around 1 KM, then I went into a car park.

I placed the gear in Reverse, pressed on the throttle, and nothing... the car wouldn't move. I tried to put it back in D, then P then R with no luck. I had to turn the ignition off then on, then it went back to normal.



I scanned the car with VCDS when I reached home, and there was a DSG fault:



1 Fault Found:



19143 - Unexpected / Implausible Mechanical Gear Disengagement

P2711 - 004 - - Intermittent

Freeze Frame:

Fault Status: 00100100

Fault Priority: 0

Fault Frequency: 255

Reset counter: 40

Mileage: 99217 km

Time Indication: 0

Date: 2010.01.19

Time: 21:04:25





The car is a 2010 but was bought in 2011, 99000 KM on the odometer. Factory warranty has expired.

I believe it should be still covered under the statutory warranty, no?



I'm wondering what is the best way to deal with this matter with the dealership? the car was serviced with VW except for the last service, I have done it with a VW specialist.



Any help or hints are must appreciate it.



Cheers,

Vexed

ope126
30-08-2015, 08:46 AM
Vexed, XXX-1.8T had a similar problem not being able to engage reverse.
Check this thread; http://www.vwwatercooled.com.au/forums/f27/r36-common-problems-what-advise-vw-108023.html

When you so say Statutory Warranty, when did you purchase the car?
Generally a second hand car dealer should provide 3 or 2mths depending on which state it is sold.

brad
30-08-2015, 08:53 AM
I think he means the consumer warranty as described on the ACCC website

Vexed
30-08-2015, 09:26 AM
I think he means the consumer warranty as described on the ACCC website


Yes that is exactly what I meant... The car is MY 10, but was purchased from VW in February 2011...

Vexed
30-08-2015, 09:28 AM
Vexed, XXX-1.8T had a similar problem not being able to engage reverse.
Check this thread; http://www.vwwatercooled.com.au/forums/f27/r36-common-problems-what-advise-vw-108023.html

When you so say Statutory Warranty, when did you purchase the car?
Generally a second hand car dealer should provide 3 or 2mths depending on which state it is sold.


Thanks, I will check with XXX-1.8T and see what did he do about it.

Vexed
31-08-2015, 12:01 PM
I have booked the car for inspection with my local dealership next week... Will see how it goes...
I remember that I reported this problem to them during a scheduled services a year and a half ago, when the car was still under factory warranty, after my wife complained about it... They told me there is nothing wrong with it...

Snail Style
31-08-2015, 12:48 PM
Pretty sure there is a software update that addresses that issue.

Vexed
31-08-2015, 01:31 PM
Pretty sure there is a software update that addresses that issue.


Interesting... I was told it has to do with the mechatronics and/or clutch...
I hope there is no physical damage in there...

AdamD
01-09-2015, 09:55 AM
Interesting... I was told it has to do with the mechatronics and/or clutch...
I hope there is no physical damage in there...

It's extremely unlikely to be physical damage. The mechatronic is certainly the most common failure point, and one of its most common failure manifestations is false neutrals, although I've not seen that specific fault code before.

If it does end up being the mechatronic, don't immediately consent to paying for a full replacement. Second-hand refurbished units can be obtained that are much cheaper than new at dealer prices. But more significantly - if you mentioned the issue to your dealer whilst the car was still under warranty, then they should have made a note of it, and it could be argued that the gearbox fault is a pre-existing condition that first occurred whilst the car was under warranty. If that's accepted, any repairs should be covered under warranty.

Umai Naa!!
01-09-2015, 10:02 AM
You can get an exchange Mechatronics unit through VW, and comes with an actual 12 month warranty.

With almost 100,000kms on the clock, I'd say the Mechatronics has decided that the wear and tear is outside of its parameters on occasion.

Vexed
01-09-2015, 10:23 AM
It's extremely unlikely to be physical damage. The mechatronic is certainly the most common failure point, and one of its most common failure manifestations is false neutrals, although I've not seen that specific fault code before.

If it does end up being the mechatronic, don't immediately consent to paying for a full replacement. Second-hand refurbished units can be obtained that are much cheaper than new at dealer prices. But more significantly - if you mentioned the issue to your dealer whilst the car was still under warranty, then they should have made a note of it, and it could be argued that the gearbox fault is a pre-existing condition that first occurred whilst the car was under warranty. If that's accepted, any repairs should be covered under warranty.

Thanks Adam...
I remember clearly reporting this problem to them, and I remember the exact answer from the guy at the reception: "There is nothing wrong with the ****", that's when I decided to service my car with an independent specialist.
I believe I should have it documented on the receipt as well...

Vexed
01-09-2015, 10:25 AM
You can get an exchange Mechatronics unit through VW, and comes with an actual 12 month warranty.

With almost 100,000kms on the clock, I'd say the Mechatronics has decided that the wear and tear is outside of its parameters on occasion.

Thanks mate, will see how it goes... I hope I wont get a $5,000 quote to fix it... I have been holding off selling this car until the MY17 CC is out... now I'm not sure if I'm going to keep it for that long...

Umai Naa!!
01-09-2015, 10:37 AM
See how you go with the software update that was suggested earlier.

From experience with these sorts of things, it'll basically be a recalibration of the parameters to account for a greater degree of wear before faulting.

Before the conspiracy theorists chime in, failure rate of these boxes at the distance it's travelled is quite low.

Vexed
01-09-2015, 11:37 AM
See how you go with the software update that was suggested earlier.

From experience with these sorts of things, it'll basically be a recalibration of the parameters to account for a greater degree of wear before faulting.

Before the conspiracy theorists chime in, failure rate of these boxes at the distance it's travelled is quite low.

Will do... I will send an update of the assessment results on Monday.

Many thanks.

Vexed
08-09-2015, 09:12 PM
I got the diagnosis yesterday... The clutches are worn out and they need to be replaced.
I was quoted $2100 for the job, but the dealer has applied for a goodwill repair, will know the outcome in a couple of days.
I hope VWA will be kind enough to approve it since it is a pre-existing fault that should have been covered under warranty...
I asked if they are sure it is not the mechatronics unit misbehaving, I was told the unit is issuing the commands but the clutches are not responding... they also confirmed the results with Germany...

ope126
08-09-2015, 09:36 PM
Keep us up to date!

SKiZO
11-10-2015, 01:15 PM
Mine's been doing this ever since I bought it at 70K now at 79K and hasn't gotten any worse.
It's strange though as it doesn't happen at all times, only seems to do it in certain carparks.

So while parking, I put it in reverse and it free-revs when I press the accelerator, and you can hear a clunking noise 5-6 times coming from the DSG, like it's trying to find the gear. If I catch it before it's finished and put it in drive again and then reverse again, it's ok. If I leave it and it finishes clunking, I get an "ACC error" on the dash and I have to turn off the ignition and then turn it back on again to work properly. Do you get the ACC error? I don't have the VCDS to compare errors.

I always thought it had something to do with my 20" rims and the TPMS no longer available.
I did see a while ago, that someone reported similar issues with a Tiguan, and it turned out to be the ACC Radar sensor, I'll see if I can find that thread.

Mine's a 2009 CC.
Keen to see your outcome on this.

Vexed
13-10-2015, 12:28 PM
Mine's been doing this ever since I bought it at 70K now at 79K and hasn't gotten any worse.
It's strange though as it doesn't happen at all times, only seems to do it in certain carparks.

So while parking, I put it in reverse and it free-revs when I press the accelerator, and you can hear a clunking noise 5-6 times coming from the DSG, like it's trying to find the gear. If I catch it before it's finished and put it in drive again and then reverse again, it's ok. If I leave it and it finishes clunking, I get an "ACC error" on the dash and I have to turn off the ignition and then turn it back on again to work properly. Do you get the ACC error? I don't have the VCDS to compare errors.

I always thought it had something to do with my 20" rims and the TPMS no longer available.
I did see a while ago, that someone reported similar issues with a Tiguan, and it turned out to be the ACC Radar sensor, I'll see if I can find that thread.

Mine's a 2009 CC.
Keen to see your outcome on this.


Hi mate,

I don't get any errors or warning lights, only VCDS errors.
The dealership has been driving me crazy, according to them, they have submitted the goodwill repair request 3 times, but it keeps getting cancelled because VWA has changed something in the process.
I'm going to go there again on Friday and hopefully I will get the outcome... Phone calls are useless...

XXX-1.8T
13-10-2015, 01:52 PM
Good luck which dealership are you using?

McGrath Liverpool did the work for mine and they were very professional

Vexed
14-10-2015, 09:07 PM
Good luck which dealership are you using?

McGrath Liverpool did the work for mine and they were very professional


Thanks mate,

I have sent the car to a dealership north of the bridge :) they are alright, but the guy that was handling the application went on leave and no one else wanted to help... No one returns phone calls and you can't get anything done over the phone anyway... I understand they are getting hammered with dieselgate now, but this has been going for more than 5 weeks, when they told me it should take a couple of days... We'll see how it goes...

XXX-1.8T
19-10-2015, 02:12 PM
any news?

Vexed
19-10-2015, 03:07 PM
any news?


I called VWA and they have approved the goodwill repair to cover 100% parts and 30% labour, I argued that this issue is preexisting and was reported when the car was under warranty, they told me the dealership didn't mention that in the application... I visited the dealership today and asked them to submit the application again... Will have to wait another couple weeks before I hear anything from them... But it looks promising :)

XXX-1.8T
21-10-2015, 02:09 PM
so how much does 70% labour work out to be?

Vexed
21-10-2015, 03:46 PM
so how much does 70% labour work out to be?


Around $700...

XXX-1.8T
30-10-2015, 11:41 AM
Thats not bad considering.......

any news?

Vexed
30-10-2015, 07:27 PM
Thats not bad considering.......

any news?


Yeah not bad... They refused to cover 100%... I booked it up for 105K service and replace the clutches next week... Will cost me $2200 altogether.

XXX-1.8T
02-11-2015, 01:44 PM
Why are you replacing the clutches?

Vexed
12-11-2015, 09:58 AM
I have got my car back yesterday after spending 2 days being serviced at the dealership...
I'm really amazed by the difference replacing the clutches made... The car drives way smoother, and the gearbox is more responsive...

XXX-1.8T
19-01-2016, 04:00 PM
good to hear!

vwpassat
22-02-2016, 03:19 PM
Hi if you are interested I have a transmission in excellent condition only travelled 22000km. If interested call me on 0432679383 Sam or 0432679383

Deep Blue
20-05-2017, 04:14 PM
Is your DSG fluid level okay? I was told - "you need a new clutch pack, new mechatronics unit is the go, new transmission is the best way forward!"

All wrong (in my case anyway)! Don't trust (VW) dealers - they like to take the easy and big $s way out. Anyway, unnoticed small transmission leak had resulted in fluid level dropping (1.8L lost!) over a fairly long period of time and then an annoying problem with reverse gear selection and a fair bit of clunking! Problems all well and truly gone now for the sake of a basic transmission service (5L of Penrite transmission fluid, and a new filter, in there now). Always go down the simplest and cheapest route first!

DeepBlue
26-01-2018, 12:22 PM
Well, it's now Jan 2018. Problem came back late Dec 2017, and this time worse - difficulty selecting reverse and the associated clunking; then, early Jan 2018 car wouldn't go - towed to Volkspower in Burwood! Anyway, I have read enough to suspect the dual clutch and that's what the problem was (small chance of mechatronics issue - but since ruled out - already on second mechatronics unit - original replaced under warranty).

Dual clutch replacement required - ouch! Well, bit the bullet with new dual clutch and also had the timing belt service done (new timing belt, water pump and latest coolant-G14). Like a new car and with more power! Thanks to the team at Volkspower - so far, very pleased with the result.

Spoke to a VW parts salesperson at a VW dealership and he said VW are working on changes to the dual clutch to make a more durable/reliable retrofit? Will wait and see!