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Thread: My Passat B6 V6 I bought 27 days ago died today. Need help.

  1. #1
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    Angry My Passat B6 V6 I bought 27 days ago died today. Need help.

    Grrr.

    My MY07 Passat B6 V6 3.2 FSI 4 motion I got off a Toyota dealer in March 30 died today.
    (I basically bought the car 2nd hand from that Toyota dealer a month ago)

    Last few days, Idle was quite noisy and I was hearing a rattling sound in the centre dash while driving. Thought it was just some wiring inside that was rattling. This morning, it got a bit louder and suddenly, it got much louder and my MFD said "Engine oil pressure low, turn off engine now". I veered off to the side of the M4 fmotorway and shut it off. Engine sounded like some diesel truck or worse towards the end.

    I bought this off a dealer not even a month ago. I am pissed. I got it towed to them today but servicing was closed so I have to wait till tomorrow to even find out anything.

    Is this a common issue? Anyone have any ideas what it'll set me back in terms of time/money? I shouldn't pay anything for this right? (I was told I get 3 months of warranty by law, then 3 years dealer extended warranty.)

    Would love some ideas from you guys here on what I should expect and what I can demand from them.
    Last edited by jakiman; 26-04-2010 at 12:19 PM.

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    This is very straight forward because you bought it from a dealer.

    You're well within your rights to demand everything that's wrong with it is fixed - presuming they didn't sell it to you with any known issues (that they would have had to advise you of).

    If they don't want to fix it, then you can get all your money back and leave them with the car.

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    Not a good feeling. As long as your dealer is a registered one you should be ok. They are not always upfront, so be sure not to admitting to anything that created the problem, especially if its been modified in anyway. If its going to cost them money, sadly, a lot of dealers will do all they can to try and get out if it.

    Lets hope the dealer is a good one and you get it sorted ASAP. Let us know how you go.

    BTW, how many k's did it have on it?
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    The car had 40500km when I bought it. Now it has around 41800km on it I think.

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    Quote Originally Posted by Rocket36 View Post
    This is very straight forward because you bought it from a dealer.

    You're well within your rights to demand everything that's wrong with it is fixed - presuming they didn't sell it to you with any known issues (that they would have had to advise you of).

    If they don't want to fix it, then you can get all your money back and leave them with the car.
    I agree here they will have to fix that for you . And sounds like a new engine on the cards. Not so good. Hope it all gets resolved mate
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    Quote Originally Posted by Jmac View Post
    I agree here they will have to fix that for you . And sounds like a new engine on the cards. Not so good. Hope it all gets resolved mate
    Jmac
    But the dealer would their best to not replace the engine right? It won't even be an option to them.... The engine surely would have been damaged while it was making such grinding sound right? Loud enough that the Toyota salesman immediately told me to stop the engine soon as I started it for him to hear it as it was so bad. Loud enough that the towing guy said that it REALLY sounds bad.

    It's not under the original manufacturer's warranty so I'm worried they will just do a dodgy...

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    They have to provide you with a car that's in FULL working order. They are under no obligation to replace the engine but if that's the only thing that can be done to provide you with a car in full working order, then that's what they'll have to do.

    I would arrange for an independent inspection/assessment if I were you. The dealer knows their obligations under law.

    Good luck and keep us posted.

    But the bottom line is they have to come to the party...

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    Quote Originally Posted by Rocket36 View Post
    They have to provide you with a car that's in FULL working order. They are under no obligation to replace the engine but if that's the only thing that can be done to provide you with a car in full working order, then that's what they'll have to do.

    I would arrange for an independent inspection/assessment if I were you. The dealer knows their obligations under law.

    Good luck and keep us posted.

    But the bottom line is they have to come to the party...
    Absolutely - my Polo came from a dealer and there were a couple of little things i wanted fixed, they did try to get out of it. Get it looked at when you get it back and if there is anything wrong, keep taking the car back until it is fixed in full... (Or just throw a royal tantrum - worked for me)

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    Quote Originally Posted by jakiman View Post
    But the dealer would their best to not replace the engine right? It won't even be an option to them.... The engine surely would have been damaged while it was making such grinding sound right? Loud enough that the Toyota salesman immediately told me to stop the engine soon as I started it for him to hear it as it was so bad. Loud enough that the towing guy said that it REALLY sounds bad.

    It's not under the original manufacturer's warranty so I'm worried they will just do a dodgy...
    Mmmm, you better be careful. I don't want to scare you but I'm not sure wether warranty will cover running an engine low on oil! Expect the dealer to tell you that, trying to get out of it!
    Have you checked the engine oil level since you bought the car? The (orange) warning low on engine oil should have come up first before telling you to shut the engine down. This might indicate a rapid loss of oil, were there any visible oil leaks after you stopped the car? If I were you I would prepare myself for worst case, and be well prepared when you talk to them.

    Good luck!
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    Quote Originally Posted by Rthirsty6 View Post
    Mmmm, you better be careful. I don't want to scare you but I'm not sure wether warranty will cover running an engine low on oil! Expect the dealer to tell you that, trying to get out of it!
    Have you checked the engine oil level since you bought the car? The (orange) warning low on engine oil should have come up first before telling you to shut the engine down. This might indicate a rapid loss of oil, were there any visible oil leaks after you stopped the car? If I were you I would prepare myself for worst case, and be well prepared when you talk to them.
    I checked the oil dip. It was full. Even after the i shut the engine off after the problem. I never had the engine oil light light up and im sure no engine oil leaks ever happened. Not a single drop in my parking spot at home since I got the car and none on the towing truck's tray while it was towed to the dealer. So it's still all in the sump. So it's definitely not through negligence. =P

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