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Thread: First Service - tips?

  1. #11
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    Goodwill is not a one-size-fits-all.

    Many factors are taken into consideration. What the fault is, is just one of them.
    '07 Transporter 1.9 TDI
    '01 Beetle 2.0

  2. #12
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    The number of mistakes by dealers is enough to put me off using them forever. They use apprentices, and the foreman does not check their work. If you don’t want your car maintained properly, use a dealer.


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    Ben

    2015 Polo GTI & 2019 Golf R

  3. #13
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    Quote Originally Posted by BenT View Post
    The number of mistakes by dealers is enough to put me off using them forever. They use apprentices, and the foreman does not check their work. If you don’t want your car maintained properly, use a dealer.


    Sent from my iPhone using Tapatalk
    might be the case with your vw dealer, but not mine. You’re using generalisations to talk about specifics.
    Cheers

  4. #14
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    Most workshops have apprentices on the tools. That's how they learn.

    I'd say with the processes in place in VW dealers theses days, which are also heavily audited, the quality control is pretty good. Most require every job to be double-checked, regardless of the technician's experience.
    '07 Transporter 1.9 TDI
    '01 Beetle 2.0

  5. #15
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    Just in the middle of updating maps.

    Need SD Card of about 30GB formatted to FAT32.

    The software I downloaded from Volkswagen Maps & Software Updates was installed on my PC and downloaded the 24.7GB file (took 3+ hours on 50mbit and then another 30 min atleast to install onto the SD card).

    Old Version Information
    V03959801EC0062 ROW 2017
    V03959801EC
    0062
    ROW
    2017
    Australia 2017

    New Version Information
    V03.959.801.EE 0068 ROW 2018
    Last edited by marcuskmt; 22-04-2018 at 02:07 PM.

  6. #16
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    Quote Originally Posted by Umai Naa!! View Post
    To be fair, a full dealer service history is advantageous when it comes to making an out of warranty goodwill claim.

    There's other benefits to dealer servicing, too.



    *I'm an independant repairer.
    Hmm, statutory warranty is all you need. I’ve sent plenty of my customers after their factory warranty expired and they had 0 problems to get their car repaired.

  7. #17
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    Quote Originally Posted by doc_777 View Post
    might be the case with your vw dealer, but not mine. You’re using generalisations to talk about specifics.
    I’ve had problems with South Yarra and Glen Waverley. Friends have had problems with Ferntree Gully and Doncaster.

    Fair generalization IMO.


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    Ben

    2015 Polo GTI & 2019 Golf R

  8. #18
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    Were their concerns rectified, or were they told to bugger off?

    That's the difference.
    '07 Transporter 1.9 TDI
    '01 Beetle 2.0

  9. #19
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    Quote Originally Posted by BenT View Post
    I’ve had problems with South Yarra and Glen Waverley. Friends have had problems with Ferntree Gully and Doncaster.

    Fair generalization IMO.


    Sent from my iPhone using Tapatalk
    funny. I’ve rarely had issues with dealerships. But then attitude counts for a lot.
    Cheers

  10. #20
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    Quote Originally Posted by doc_777 View Post
    funny. I’ve rarely had issues with dealerships. But then attitude counts for a lot.
    What do you mean by attitude? If you take your car to a dealership and they return it with the exhaust not bolted on properly, and a bolt missing plus the brakes cable tied to the suspension, should you ever trust them again?


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    Ben

    2015 Polo GTI & 2019 Golf R

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